Administrative Support Specialist - job 1 of 2

Administration - Staff

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

The Cashiers and Student Account Office, part of the Controller’s Office in the Division of Finance and Administration, is responsible for maintaining accurate accounting of all monies collected at the University. This includes maximizing the collection of delinquent student accounts and loan receivables and ensuring that all monies collected are properly credited to student and loan receivables or appropriate departmental accounts and deposited daily in the State Treasurer’s account with the University’s depository bank. The office also has responsibility for the accounting for all cash receipts and the reconcilement of the Banner Accounts Receivable System to the Banner Finance System and for the maintenance and operation of the Banner Accounts Receivable System. A high level of knowledge and accuracy is demanded in the processing of all work to ensure a quality of work that will not be found to have exception when audited by the State Auditors. The department works directly with students and parents, under expectations of a high level of customer service, to provide payment alternatives, financial advice, and to perform research to determine if options exist so students can be confirmed for enrollment. The department works with Enrollment Management to complete the financial aspect of the student’s enrollment.

The primary purpose of the position is to provide a high level of support and customer service to students and their families. It works directly with those who are receiving assistance in paying for their educational expenses from third parties (Vocational Rehabilitation, military branches, corporations, agencies, school systems, etc.). The position is responsible for ensuring the student’s registration is confirmed after the financial arrangements are made (80%). The position is also responsible for answering inquiries and providing documents as related to the Taxpayer Relief Act of 1997 and tracks financial aid payments for non-resident alien students and provides Financial Services information required to comply with IRS reporting (20%).

HIGH SCHOOL DIPLOMA OR EQUIVALENCY AND ONE YEAR OF RELATED OFFICE EXPERIENCE; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

$43,543 - $45,835

Cashiers and Student Accounts - 56204

8 A.M - 5 P.M., M-F, minimal overtime expected

12

Secretarial and Clerical

Administrative Support Spec

06/30/2023

07/14/2023

1.000

Non-Exempt

63