Job details

Admission Team Lead

We are one growing team with one powerful goal — and as a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. That is why we’re committed to cultivating and preserving a culture of inclusion in which all our employees feel welcomed, valued and empowered. Together, we will shape the future of education by transforming lives beginning with yours.

Our Workforce Is Expanding Beyond New Hampshire!

We have remote work opportunities available in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia and Wyoming.

The Opportunity

The Admission Team Lead will report to the Admission Director and is responsible for leadership and oversight of a team of admission counselors. This role oversees performance goals, quality assurance, coaching, and maintaining team culture within their team.

This is a remote friendly position (#LI-Remote).

In this Role You'll Get To:

You will establish performance goals and standards while driving the team to meet or exceed these on a weekly, monthly and yearly basis.
You will evaluate employee performance against established goals and expectations while coaching, monitoring and taking corrective action as required.
You will identify performance gaps on an individual and team basis and develop and implement coaching and training plans to ensure performance expectations are met.
You will manage team schedules for assigned admission counselors to ensure staff coverage during the team operating hours.
You will monitor, analyze and report statistical data on the team’s performance against goals and provide data and analysis to members of management.
You will act as an informational resource to admission counselors with technical questions related to SNHU degree programs and admission, following-up and giving instruction as needed.
You will ensure that admission counselors have the most current information relative to SNHU degree programs and admission requirements, or changes to the admission process.
You will facilitate team meetings. Create meeting agenda, update staff on ongoing changes.
You will assist admission counselors in dealing with applicant questions and complaints and bringing these matters to a resolution.
You will conduct and document regularly scheduled one on ones with team members to discuss performance, evaluate calls and chats/email communications.
You will have other duties and responsibilities as assigned. Job duties and responsibilities can change at any time, with or without notice.

What we're Looking For:

Associate degree, experience in lieu of degree acceptable
3+ years of progressive experience in a customer service environment.
1+ years leadership experience.

Schedule:

Tuesday - Saturday or Sunday - Thursday

Eastern Standard Time Candidates: (4) shifts, 8:00 AM – 4:30 PM EST and (1) shift, 12:30 PM – 9:00 PM
Mountain Standard Time Candidates: (4) shifts, 8:00 AM – 4:30 PM MST and (1) shift, 11:30 AM – 8:00 PM
Pacific Standard Time Candidates: (4) shifts, 8:00 AM – 4:30 PM PST, and (1) shift, 10:30 AM – 7:00 PM

The schedule will shift semi-annually in states or territories not observing DST - (AZ candidates only)

Thinking about the job, but not sure you should apply? We still want to hear from you.

We recognize that not everyone enters the world of work with the same advantage, opportunity, and privilege. This is why your skills and experiences are important to us. Take the leap and apply, you just might be the person we are looking for!

Are Benefits Important to You?

We offer exceptional benefits, many available starting on the first day of employment:

Anthem BlueCross affordable, low-deductible Medical insurance available on day one

Low to no-cost Dental, Vision and Life Insurance options

5 weeks of Paid Time Off that starts accruing on day one & Paid Holidays

A Retirement Plan with a 9% Employer Funded annual contribution

Tuition Benefits with family offerings

Who Are We?

SNHU employees are a team in every sense. Separately, we understand that each individual brings unique experiences, perspectives and ideas to create a vibrant work environment. Together we share common values of honesty, acceptance and accountability working as a unified force toward a common goal: to transform the lives of learners. By joining our team, you join us in our vision. Together, we’ll shape the future of education by transforming lives—beginning with yours.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Remote work disclaimer

Please note that this is a remote eligible position. At SNHU, we ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace at a fixed location within the United States (in one of the approved states as reflected above) that is free of distractions and dependencies.

Please note that a background check is required for employment.

By Southern New Hampshire University

Southern New Hampshire University is dedicated to transforming the lives of learners. Our success is defined by our students’ success. By relentlessly challenging the status quo and providing the best support in higher education, we expand access ...

36 jobs

FUNDING

Other

INDUSTRY

Colleges & Universities

TEAM SIZE

10000+

LOCATION

Hybrid, based in Manchester, NH

DATE POSTED

June 9, 2023