Client Experience Manager

ADP is hiring a Client Experience Manager! This is a work from home role for employees located in GA, TN, NC, TX, SC and reports to the Vice President, Client Loyalty... A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos Important Attributes: Strategic account development, client training and education, client service driven, excellent business communications, problem solving efficiency and Microsoft office proficient. Requires 50% travel. Position Summary: Strategic paycard account development and retention. Training and education with new and current customers. Work with customers to ensure they receive high adoption paycard participation by training their managers, supervisors and employees on efficiently using the paycard program. Customize marketing and training materials, set customer benchmarks and goals, and create customer timeline for paperless pay. Conduct in-person, webinar, and conference call training sessions. Conduct annual client reviews and client strategy sessions on growth and improvements. May also attend major trade shows and prospective customer presentations. Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs. • Work with Wisely paycard clients to ensure the satisfaction and quality assurance of our programs • Manage the strategy, roll-out, benchmarking, and timeline of client card adoption • Provide customized training and marketing materials to customers as needed • Travel to customer locations to provide in-person training and support on effectively using the paycard and strategies on client adoption • Contact and follow-up with all new customers on resource needs, training, education and additional opportunities • Attend sales presentations as needed to explain the resources offered by the Client Success Team • Manage a territory of clients in which monthly contact at minimum is essential for continued growth and support of the program • Lead the major new accounts of the company to efficiently roll out a paycard program and/or transition paycard program for highest adoption goals • Attend trade shows representing the company and discussing paycard benefits to prospective customers and complete quality checks with current customers • Conduct Wisely Quality Reviews with major customers to review the results of the paycard program, efficiencies for improvement, opportunities, and growth strategies • Meet annual Key Performance Indicators essential for the success of the position Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position. • Possess strong verbal and written communication skills; demonstrated ability to organize vast amounts of data; demonstrate ability to multi-task several priorities and possess solid time management skills • Problem solving – the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully • Adaptability - the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events. • Written Communication - the individual is proficient in MS Office (Word, Excel, PowerPoint, Outlook) • Oral Communication - the individual speaks clearly and calmly in positive or negative situations, especially with customers, co-workers and management • Ability to take initiative to identify and correct customer concerns and contact necessary individuals • Dependability-the individual is consistently at work and on time and follows instructions • Bi-lingual speaking and writing helpful (both English and Spanish) A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: • Experience noted above, OR • Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact. • Two-to-five year’s work experience in relationship management, client service, training and education, and efficient problem solving skills • Paycard knowledge and roll-out beneficial • Relationship manager, customer service manager, account manager or payroll manager experience preferred • Proficient with Microsoft Office (Word, Excel, PowerPoint YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: • Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. • Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. • Grow your career in an agile, dynamic environment with plenty of opportunities to progress. • Continuously learn through ongoing training, development, and mentorship opportunities. • Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. • Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. • Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. • Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply today! Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values