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Manager- Academic Operations (Residency Events)

Company Description

About Walden University

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.

In our U.S. locations, we operate on a hybrid work model with three in-office days and two remote days per week. Starting Q1 2025, we will transition to a four-day in-office schedule, Monday–Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.

Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.

 

Job Description

Opportunity at a Glance
The Manager, Academic Operations works closely with university faculty and leaders in colleges as well as academic support staff in various departments to develop, plan, and deliver synchronous virtual and in-person academic residency events. This role directly influences the faculty/staff and student journey experience. Reporting to the Director of Operations within the Office of Academic Affairs, the Manager will collaborate on supporting branches of our strategic plan including focusing on unique and elite student experiences and fostering a sense of belonging. This involves engaging in residency strategy planning and working with team members and colleagues in other areas on logistical planning for residencies, labs, and intensives. In this role, you will work as a member of our Academic Affairs Team in an environment that values collaboration, innovation, and diverse perspectives. As an Manager, you'll need to have a strong interest in technology and communications. You'll need excellent interpersonal and written communication skills and demonstrated proficiency in Excel. Previous experience with synchronous in-person and virtual events is beneficial. You should also have a desire to develop best practices and processes, and keep current on trends, technologies, and approaches. This position will also include continuous process improvement, communications across teams and engage in problem solving as issues arise.

Responsibilities

  • Plans, coordinates, and organizes logistics for synchronous virtual and in-person doctoral academic residencies, labs, and intensives.
  • Collaborates with faculty and support staff for planning and delivery of synchronous academic experiences.
  • Partners with the team and program stakeholders to ensure that academic content is current and synchronous experiences are engaging, foster a sense of belonging and achieve university and programmatic goals and objectives.
  • Serves as a subject matter expert for doctoral academic residencies, labs, and intensives.
  • Manages and oversees event builds in various platforms as well as faculty/staff, and student event communications.
  • Manages residency registration opening builds, the event management platform content, residency website content, and residency policies and information in the Walden University Catalog and Student Handbook.
  • Reviews, develops, and administers procedures and processes for residencies that support branches of the strategic plan including areas that contribute to unique and elite student experiences and fostering a sense of belonging throughout the community.
  • Monitors adherence to university policies and seeks to improve operations, practices, and systems that focus on strategic priorities.
  • Gathers and analyzes data relating to synchronous academic activities and assessments for dashboards and reports on event and/or team performance. 
  • Assigns faculty and staff to residencies, labs, and intensives and manages faculty/staff assignment changes.
  • Responds to student inquiries in Salesforce.
  • Supervises colleagues within the Academic Affairs Team.
  • Responds to ad-hoc requests for residency data and information.
  • Assists in creating micro-budgets and reports as needed.
  • Orients new staff on the policies, procedures, and operations of the unit.
  • Represents team at pertinent meetings.
  • Travels to support academic residencies, labs, intensives, and other academic events. Work hours will flex periodically to accommodate evening and weekend event support.
  • Designs workflows and procedures, manages workflow and adjusts when necessary. Sets clear work unit policies and procedures.
  • Fosters a success oriented, accountable environment.
  • Evidence of effective and innovative leadership and excellent problem-solving skills, shown through accountability and superior results.
  • Support special projects and perform other duties as assigned.
  • Complies with all policies and standards.

Qualifications

  • Bachelor's Degree Bachelor's degree, or equivalent experience, in business administration, contract management, or a related field. 
  • 5+ years of professional work experience preferably in online higher education industry. 
  • Experience managing or leading teams. Preferred 
  • Successful experience in relationship management across a range of partners. Lead healthy communications and collaborations internally and externally.
  • Perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. 
    • Strong communication, facilitation, organizational, negotiation, and interpersonal skills.
    • Superior written and verbal communication skills with an outstanding attention to detail.
    • Willingness to mentor, lead, prioritize work projects, and creatively problem-solve across teams.
    • Demonstrates accountability in all aspects of responsibility.
    • Models leadership and professionalism.
    • Must be thorough and detail-oriented. Must have excellent time-management and organizational skills.
    • Creative, innovative, able to work independently on several projects simultaneously with little or no supervision.
    • Ability to manage assigned projects while assisting internal customers as needed. Ability to handle sensitive and private company matters confidentially and with integrity.
    • Proven mastery of MS Excel, Outlook, Word, Teams, SharePoint, Salesforce, Banner and Canvas. Experience with Certain and Zoom is preferred.
    • Must have demonstrated evidence of consistently exhibiting healthy organizational behaviors.
    • Must be familiar with, and adhere to, the Adtalem Code of Conduct and Ethics.
    • Must gain & maintain confidence and trust of others through honesty, integrity, and authenticity.
    • Must be able to build strong customer relationships and deliver customer-centric solutions.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $53520.9 and $93918.96. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

 

  • Health, dental, vision, life and disability insurance
  • 401k Retirement Program + 6% employer match
  • Participation in Adtalem’s Flexible Time Off (FTO) Policy
  • 12 Paid Holidays

    For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

 

 

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation

 

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Average salary estimate

$73719 / YEARLY (est.)
min
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$53520K
$93918K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Manager- Academic Operations (Residency Events) , Adtalem Global Education

Are you ready to take your career to the next level? Join Walden University as the Manager of Academic Operations in Minneapolis, Minnesota! This dynamic role is designed for those who have an enthusiasm for creating memorable educational experiences. In collaboration with faculty and academic support staff, you will be at the forefront of planning and delivering both synchronous virtual and in-person academic residency events that engage and inspire students. As the Manager, you’ll be responsible for ensuring that academic content is not just current but also achieves the university's strategic objectives, while fostering an inclusive sense of belonging among students. Your strong communication skills will come into play as you manage logistics, oversee event builds across platforms, and perform data analysis related to residency performance. If you’re passionate about innovation and hands-on leadership, you will thrive in an environment that values diverse perspectives and collaboration. With a Bachelor's degree and at least five years of experience in higher education, you’ll support a vision that impacts thousands of adult learners, helping them achieve their academic goals and make a difference in their communities. Ready to make a significant impact? Apply now and be part of our mission at Walden University, where you will play a vital role in shaping the student journey.

Frequently Asked Questions (FAQs) for Manager- Academic Operations (Residency Events) Role at Adtalem Global Education
What are the responsibilities of a Manager- Academic Operations at Walden University?

The Manager- Academic Operations at Walden University is responsible for planning, coordinating, and organizing logistics for virtual and in-person academic residency events. This involves collaborating closely with faculty and support staff to ensure engaging and effective academic experiences. Additionally, the role requires managing event communications, overseeing faculty assignments, and continuously improving events to align with the university's strategic goals.

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What qualifications do I need to become a Manager- Academic Operations at Walden University?

To become a Manager- Academic Operations at Walden University, you need a Bachelor's Degree in business administration or a related field, along with at least 5 years of professional experience, preferably in the online higher education sector. Leadership experience and strong communication skills are critical, as is proficiency in technology, including MS Excel and event management platforms.

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How does the role of Manager- Academic Operations contribute to student experiences at Walden University?

As a Manager- Academic Operations, your primary role directly influences the student journey at Walden University. By designing and delivering unique and meaningful academic residency experiences that engage students, you're helping foster a sense of belonging and support their academic objectives. Your efforts ensure that residency events are not just operational but enriching and transformative.

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What tools and platforms do I need to be familiar with for the Manager- Academic Operations position at Walden University?

In the role of Manager- Academic Operations at Walden University, familiarity with tools such as MS Excel, Salesforce, and event management platforms like Zoom and Certain is important. Additionally, being adept at using content management systems like SharePoint and Banner will be beneficial for effectively managing event logistics and communications.

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What benefits does Walden University offer to its Manager- Academic Operations?

Walden University offers a robust benefits package to its Manager- Academic Operations, including health, dental, and vision insurance, a 401k retirement program with employer matching, and paid time off. Moreover, the position promotes a flexible work schedule, enhancing work-life balance, making it an attractive opportunity for candidates.

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Common Interview Questions for Manager- Academic Operations (Residency Events)
How do you plan and coordinate events effectively as a Manager- Academic Operations?

When planning and coordinating events, it’s essential to establish clear timelines and checklists. I prioritize effective communication and collaboration with faculty and vendors to ensure everyone is on the same page. Utilizing project management tools can also help track progress and address any potential issues before they escalate.

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Can you describe your experience with managing synchronous virtual events?

In my previous roles, I have successfully managed various synchronous virtual events by ensuring the technology is set up correctly, facilitating the event by engaging participants, and gathering feedback afterwards for continuous improvement. My approach includes rehearsals and preparing backup plans to handle any technical issues that may arise.

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What strategies do you use to foster a sense of belonging among students during residencies?

To foster a sense of belonging during residencies, I incorporate interactive activities that encourage student engagement and connection. I also ensure that faculty are approachable and that there are opportunities for students to share their experiences and insights, creating a collaborative learning environment.

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How do you stay updated with trends in academic operations and technology?

I regularly attend conferences, webinars, and workshops focused on academic operations and technology. I also subscribe to relevant journals and join professional associations to engage with peers in the field. Staying connected with industry experts and participating in online forums helps me remain informed on the latest trends.

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Can you provide an example of how you handled a difficult situation during an event?

During a past residency, we encountered an unexpected technical issue that affected the session's audio. I quickly communicated with the presenters to keep them informed and leveraged backup technology to restore functionality. By remaining calm and focused, we were able to resume the session without significant disruption.

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Describe your experience with data analysis in relation to academic events.

I have utilized data analysis to assess the effectiveness of academic events by tracking metrics such as student attendance, engagement levels, and feedback scores. By analyzing this data, I can identify areas for improvement and work with my team to implement changes that enhance the overall student experience.

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What role does communication play in managing academic operations?

Communication is crucial in managing academic operations as it ensures everyone involved is aligned and informed. I prioritize clear, timely communication with faculty, staff, and students to facilitate collaboration and address any issues promptly, ultimately enhancing the event experience.

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How do you approach overseeing teams in an academic setting?

I believe in adopting a servant leadership approach, which involves supporting my team by providing them with the resources they need to succeed. Regular check-ins, constructive feedback, and recognizing individual contributions help create a motivating environment for the team to thrive.

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How do you ensure adherence to university policies during academic events?

I make it a priority to review university policies regularly and communicate them clearly to my team and stakeholders before events. During planning and execution, I monitor adherence to these policies and encourage open dialogue about compliance to address any concerns immediately.

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What is your leadership style as a Manager- Academic Operations?

My leadership style is collaborative and inclusive. I value input from team members and encourage creativity and innovation. I aim to create an environment where everyone feels empowered to contribute, making it easier for the team to achieve our collective goals.

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We provide global access to knowledge that transforms lives and enables careers. Adtalem Global Education is focused on a path to become the leading provider of professional talent to the healthcare industry. We are committed to serving student...

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DATE POSTED
March 12, 2025

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