Manager, Marketing Operations

About Adtalem Global Education

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Visit Adtalem.com for more information, and follow on Twitter and LinkedIn.

Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. 

• HYBRID – If you reside within 50 miles of Adtalem offices in Chicago, IL, or Columbia, MD, this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.

Opportunity at a Glance

The Marketing Operations Manager will be supporting the Enrollment Enablement Marketing team. Focused on support and optimization of the customer experience through enterprise solutions and technology. The primary focus will be on customer experience, stability and quality. Support the team to identify and support initiatives, technology updates and implementation for continuity, functionality, and overall experience to increase throughput. Equip employees (sales team) with tools needed to achieve optimal performance. This will require strategic thinking, strong project management skills, organization, problem solving and an enablement mindset.

Responsibilities

• Ensure the overall health and efficiency of customer experience.

• Assess health and function of systems, evaluating optimization and efficiency and identifying solutions.

• Collaborate closely with Operations to support the execution and implementation of strategic initiatives.

• Uses analytical and creative approach to condense large amounts of information into a clear, concise, effective presentations and reports.

• Test multi-channel acquisition programs and provided user acceptance testing for technology implementations.

• Champions new technology/process innovation around Enrollment platform for reducing lead costs, enhancing the Prospect/Student experience, and streamlining processes.

• Identifies and helps implement technologies, in partnership with IT, to drive higher revenue through enhanced ROI.

• Drives and project manages initiatives across institutions and departments

• Partner with Institutional leadership and Marketing to ensure activities support evolving needs with focus on process improvements and marketing capabilities supporting quality service, accuracy and compliance.

• Maintains documentation of processes, UX and CX mapping

• Performs other duties as assigned.

• Complies with all policies and standards.

• Bachelor's Degree Business Administration, Finance, Marketing, Project Management or related field Required or
• Equivalent relevant work experience
• 5+ years in sales operations, enablement and innovation. Required
• Advanced Excel, data modeling and analysis skills, and affinity to dig deep into details.
• Experience administering or closely working with Salesforce CRM.
• Experience in data visualization - building dashboards and interactive visualizations using Microsoft PowerBI or other data visualization tools is preferred.
• Project Management skills.
• Strategic and innovative thinking.
• Distinctive problem solving and analysis skills (commercial, operational, organizational, global) and experience analyzing large data sets.
• Experience with fast-paced, sales-force driven business models preferred.
• Related experience in contract development, redlining, legal terms review, negotiations, contract management.
• Strong time management and ability to multitask and support several projects at once.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $70,696 and $127,957. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.
  
  You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation