Job details

Customer Success Specialist

ATS is a professional maintenance company enhancing factory operations. They seek a Customer Success Specialist to liaison with customers ensuring platform satisfaction.

Skills

Exceptional business acumen
Excellent communication skills
Presentation skills
Problem-solving ability
Project management
Understanding of industrial environments

Responsibilities

Ensure seamless platform setup for customers
Act as a subject matter expert for technology platform operations
Communicate directly with customers to maintain relationships
Facilitate customer onboarding and training
Manage user accounts and data validation
Produce standard reports for users and devices
Collaborate with various teams to enhance service delivery
Suggest enhancements to product management based on feedback

Education

Bachelor’s degree or equivalent from a four-year college or technical school

Benefits

Equal employment opportunity
Collaborative work environment

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Average salary estimate

Estimate provided by employer

$125000 / ANNUAL (est.)

min

max

$100K

$150K

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