Remote Contact Center Representative I (Puerto Rico) 4910

Job Title: Call Center Representative

Location: Remote (Puerto Rico) 

Eligibility: Applicants must be eligible to work and perform their job responsibilities within the United States.

Availability: Immediate

Hourly Rate: $11-$12 per hour, depending on the experience and skill sets

Job Type: Seasonal 

Please watch this video to get a better understanding of the role: RR, Call Center Representative

Job Summary: 

We are currently seeking motivated individuals to join our team as Remote Call Center representatives. This exciting opportunity allows you to work from the comfort of your home, with comprehensive paid training and continuous coaching and support provided by our experienced trainers. Gain industry knowledge and confidence as you contribute to the day-to-day verification and follow-up calls with healthcare providers, all while ensuring the seamless collection of patient records. 

Key Responsibilities: 

• Join our team as a Remote Call Center Representative, providing crucial support from the comfort of your home. We offer comprehensive paid training and continuous coaching to empower you with industry knowledge and confidence in your skills. 
• As a Temporary Remote Call Center Representative, your primary responsibility will be managing day-to-day verification and follow-up calls with healthcare providers to collect patient records. 
• Thrive in a work-from-home environment by resolving issues efficiently through phone and electronic communication. 
• Maintain a professional attitude while showcasing strong interpersonal skills, an outgoing personality, and a customer and team-focused approach. 
• Flexibility is key, as your 9-hour shift will be scheduled between 6 am - 6 pm PST, to be assigned upon completing training. 
• Swiftly utilize MS Office tools to streamline tasks and enhance productivity. 

Qualifications: 

• Excellent communication skills to engage effectively with healthcare providers. 
• Ability to build and maintain positive relationships with healthcare professionals. 
• Customer-focused with proficiency in internet usage and MS Office applications. 
• Ideally, possess 2-3 years of call center experience, showcasing adaptability and problem-solving skills. 
• Ensure high-speed internet access at home and the ability to connect via Ethernet. 
• Equipped with a Windows-based laptop/desktop featuring video calling capabilities. 
• Availability to be on video during the entire training period.