Advisor, HR Knowledge

SHRM creates better workplaces where employers and employees thrive together. As the voice of all things works, workers, and the workplace, SHRM is the foremost expert, convener, and thought leader on issues impacting today’s evolving workplaces. With nearly 325,000 members in 165 countries, SHRM impacts the lives of more than 235 million workers and families globally.

The HR Knowledge Advisor develops and serves Human Resource professionals by utilizing generalist HR knowledge and expertise to provide resources and guidance in response to members' HR-related questions. The HR Knowledge Advisor advances and leads the HR profession through development of HR-related content, contributing towards SHRM Certification exam and training development as well as promoting the organization’s services and products. The schedule for this role is 9:30AM-6:30PM Monday - Friday, in the office Tuesdays, Wednesdays and Thursdays, and from home Mondays and Fridays

Position Requirements

• Provides information, resources and practical guidance in response to members’ HR-related questions by drawing on knowledge and experience as well as education in human resources and related fields to supplement research tools and conducts customized online research in real-time using the best sources available and providing written documentation to support guidance given.
• Balances multiple priorities by communicating with members using several media -- phone, email and live chat, and maintains accountability for accurately and efficiently responding to a sufficient/acceptable number of inquiries each day.
• Collaborates with other HR Knowledge Advisors by sharing knowledge/resources from specialty areas within HR, pursuing volunteer opportunities, exhibiting flexibility, providing resource collection feedback/suggestions.
• Monitors changes in federal and state laws and regulations and other current topics in HR so that members can rely upon the Knowledge Center as the best, first, source of HR knowledge. Identifies trends in member interests and in HR practices for planning and resource development purposes as requested.
• Develops and updates content for the organization’s website such as HR Samples, How-To-Guides, Q&A’s and Toolkits, in coordination with Publications.
• Promotes the Knowledge Advisor service through participation in SHRM-sponsored events, social media and marketing efforts.
• Participates in item-writing for SHRM Certification, implements marketing promotions such as outbound call pilots, writes articles for HR Magazine, responds to media requests and completes other projects as assigned.
• Consistent with SHRM’s Guiding Principles, partners with management to plan and implement strategic initiatives in support of the organization’s goals, mission, and vision.
• Other duties as assigned or required.

Position Qualifications

• Required:
• High School Diploma or equivalent
• Seven years of progressive experience in all areas of human resource management with practical, hands-on HR generalist experience or eleven years of progressive professional experience in lieu of a degree.
• Demonstrated commitment to excellent customer service and the ability to create innovative solutions to meet member needs.
• Resourceful, diplomatic and focused on the day-to-day HR practice needs of members.
• Ability to understand and utilize various systems (Customer Relationship Management (CRM), Automatic Call Distributor (ACD), Workforce Management (WFM) and Quality Assurance(QA)).
• Ability to efficiently operate all systems and equipment used to ensure turnaround time standard is maintained or exceeded.
• Excellent internet researching skills. Excellent oral and written communication skills.
• Excellent decision making and problem-solving skills. Excellent organizational skills.
• Ability to prioritize and execute tasks independently.
• Ability to offer suggestions for operational improvements.
• Ability to work in a team-oriented and collaborative environment.
• Preferred:
• Bachelor's Degree in Human Resources or a related field
• Experience as HR practitioner in different industries and environments (e.g., union, federal contracting).
• Certifications: SHRM-CP/SCP certification required within one year of employment.

Physical Requirements

• Regularly required to sit; talk and hear, use hands to type, file, handle or feel. The employee is frequently required to reach with hands and arms. Occasionally required to stand; walk and stoop, kneel, crouch, or crawl. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.
• May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, lift, carry and move light to medium weight. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and learn technical information.
• Light lifting is required. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force to constantly move objects.

Work Environment

• Work is regularly performed in a professional office environment and routinely uses standard office equipment.
• Work is regularly performed in a combination of home office and conference settings, and routinely uses standard office equipment. It may require the maintenance of home office and proximity to an airport for work related travel.

Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.

SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).

We do not sponsor applicants for work visas.