Director of Ticket Sales & Experience - Houston Roughnecks

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Job Title: Director of Ticket Sales and Experience - Houston RoughnecksReports To: VP, Team Business & Event Operations - Houston RoughnecksLocation:Must be based in the Houston, TX area.About the United Football LeagueThe United Football League (UFL) is the premier spring football platform, formed by the mergingof the XFL and USFL in 2024 under the combined ownership of RedBird Capital Partners, FOX,Dany Garcia and Dwayne Johnson. The UFL has eight teams in Arlington (TX), Birmingham(AL), Detroit (MI), Houston (TX), San Antonio (TX), Memphis (TN), St. Louis (MO), andWashington D.C.About the PositionThe Director of Ticket Sales and Experience aims to drive the ticket sales team to achieve the team's overall ticket sales goal on an annual basis. The Director of Ticket Sales and Experience reports to the VP, Team Business & Event Operations, and supports, motivates and manages the ticket sales staff, while executing the team's sales plan and customer service execution, through the sales of Seasons, Groups and Premium Seating Ticket packages. The position will also be responsible for achieving theirown individual sales goals and attaining a high level of customer service.What you will do• Lead the ticket sales team to its individual and overall sales goals in Seasons, Groups andPremium ticket packages for the season• Recruit, hire and train sales and service teams• Develop and maintain a professional and competitive sales team culture, and leading effectivesales team meetings and training sessions.• Track and report daily activity in outbound and inbound contacts, meetings and sales activity.• Regularly produce accurate reporting on prospecting activity, sales performance, outsideappointment and event recaps using CRM system.• Provide consistent and reliable feedback on sales activity and effectiveness makingrecommendations to be more effective, efficient and successful• Point of contact for the team's ticket business at the league level.• Support ticket sales staff by working collaboratively with marketing and sales leadership toprovide leads, help solve impediments and managing an organized sales structure.• Sell and service their own business in Seasons, Groups and Premium ticket packages, leadingthe group by effective execution of their own meetings and sales.• Meet personal revenue goals by developing new and growing existing relationships.• Participate and lead activities at team and partner events (i.e. Chamber Events, professionalassociations, corporate events, etc.) as assigned to support ticket sales efforts and promotionalinitiatives with purpose of selling, networking, gathering leads and meeting new prospects.• Effectively handle incoming sales calls from prospective clients for all ticket sales products.• Effectively follow up with customers and prospective customers to build relationships to helpdrive business.• Meet and exceed assigned sales goals for all ticket products.• Meet and exceed excellent customer service expectations managing a client base between of200 - 400 accounts over the course of the sales cycle from onboarding through renewal process.• Manage full time sales staff efforts to effectively execute game day activations to provide fanswith access and experiences (i.e. access to the field, support player autograph sessions, youthclinics, mini games, etc.• Actively recruit and manage part time gameday staff to assist in fan engagement and customeracquisition efforts.• Represent the UFL, the local team and other partners professionally, with integrity, credibilityand good judgment.What you will bringThe qualifications listed below represent the credentials necessary to perform the essential functions ofthis position. To be successful in this position, an individual must be able to perform each essential dutysatisfactorily. Reasonable accommodation may be made to enable individuals with disabilities toperform the essential functions.• Bachelor's degree or equivalent experience required• Minimum of 4-years sales experience required• Minimum of 2-years managerial experience required• Premium or ticket sales experience in the sports and entertainment industry required• Minor League or start-up sports and entertainment experience preferred• Experience with servicing customers required• Experience with CRM system required, Salesforce preferred• Experience with a ticketing system - Ticketmaster/Archtics required• Experience with Microsoft Office and Google Suite products requiredKnowledge/Skills/Abilities• Must have good decision-making skills, solid judgment and interpersonal effectiveness• Must have an interest and ability in serving others as one of the primary functions of their job• Must be able to lead by positive example and high character• Must be flexible and reliable team player, both within own department and within company as awhole• Must possess strong communication skills; must be comfortable with engaging in a variety ofdifferent communicative modes (verbal, non-verbal, and written) and being attuned to othersthrough strong, active listening skills• Must have outstanding customer service mentality• Must possess a strong ability to manage one's own time and prioritize tasks when given clearlydefined goals and objectives for themselves and the sales team• Must be able to act in a fair professional manner in all situations as it relates to both internal andexternal matters• Must be able to identify problems, their sources, and their potential solutions while continuing tosuccessfully conduct day-to-day operations without interruptionOther dutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities,duties or responsibilities that are required of the employee for this job. Duties, responsibilities, andactivities may change at any time with or without notice.Additional Details• Please note, the location of this role must be within the Houston, TX area• The role is hybrid, works in a remote office and/or an office environment and will be expected toattend all games and events• Prolonged periods of sitting at a desk and working on a computer• Minimal Travel (< 20% travel): Mostly to other UFL markets• Ability to work a flexible schedule inclusive of weekends, gamedays, nights and holidaysrequired• Must be able to lift 10 pounds at timesEqual Employment Opportunity StatementThe UFL maintains a strong policy of equal opportunity in employment. It is our objective to recruit,hire, and retain the most qualified individuals without regard to race, color, religion, sex, sexualorientation or identity, national origin, age, disability, veteran status, or any other characteristic or statusprotected by applicable federal, state, or local law. Our equal employment philosophy applies to allaspects of employment, including recruitment, compensation, benefits, training, promotions, transfers,job benefits, and terminations.