Customer Support Associate - job 1 of 2

Job Title: Customer Support AssociateJob DescriptionThe Customer Support Associate/Technical Support role is responsible for providing technical assistance with software and equipment, resolving customer/client issues via phone or electronically (email). You must have the ability to escalate complex problems to higher roles and perform customer resolution efficiently and effectively. The average amount of time on the phone will range from 1-2.5 hours, with the remainder spent emailing and writing reports from each customer situation.Hard Skills• Technical support experience (1-2+ years needed)Job TypeThis is a Contract-to-Hire position with a duration of 90 Day(s).Work SiteThis is a fully on-site position in Phoenix, Arizona.Work EnvironmentSHIFT: 8:00 am - 5:00 pm, M-F, with occasional OT during the week. Family-built company with a small, family-oriented culture. Ability to listen to headphones while working once training is completed per specific build.About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.