Customer Support Associate - job 2 of 2

Job Title: Customer Support AssociateJob DescriptionAs a Customer Support Associate, you will be responsible for providing technical assistance with software and equipment, and resolving customer or client issues via phone or electronically (email). Your role will involve the ability to escalate complex problems to higher-level roles, perform customer resolutions efficiently and effectively. You will spend an average of 1-2.5 hours on the phone daily, with the remaining time dedicated to emailing and writing reports from each customer interaction.Hard Skills• Technical support experience (1-2+ years)Soft Skills• Ability to escalate complex problems• Efficient and effective resolution skillsJob TypeThis is a Contract-to-Hire position with a duration of 90 Day(s).Work SiteThis is a fully on-site position in Phoenix, Arizona.Work EnvironmentSHIFT: 8:00 am - 5:00 pm, Monday to Friday, with occasional overtime during the week. As part of a family-built company, where the family still actively works, you will experience a small, family-oriented culture. Post-training, you have the ability to listen to headphones while working, according to specific build directives.About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.