Job details
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Customer Onboarding Manager, Software
AffiniPay is looking for a Customer Onboarding Manager with exceptional customer relationship building skills to ensure a successful transition for new customers to our MyCase product.
Skills
- Exceptional customer relationship building skills
- Strong analytical capabilities for problem-solving
- Demonstrable leadership skills
- Ability to multitask and work in a fast-paced environment
Responsibilities
- Master the product through formal onboarding program and continued learning.
- Prepare and lead customer onboarding experiences tailored to customer needs.
- Complete assigned tasks in an organized manner to meet project deadlines.
- Proactively engage with customers post-live to ensure success.
- Provide timely responses to customer inquiries via phone and email.
- Establish trusted advisor relationships with customers.
- Collaborate with internal teams to define best practices for onboarding.
Education
- BA/BS/BE degree required
Benefits
- Fully covered medical, dental, and vision insurance
- Flexible paid time off policy
- 401K with company match
- Competitive compensation packages with bonuses and equity options
- Health and wellness program, including mental health support
- Parental resources and 16 weeks of paid time off for primary caregivers
- Professional development opportunities
- Matching gift program and D&I initiatives
To read the complete job description, please click on the ‘Apply’ button
AffiniPay Glassdoor Company Review
Dru Armstrong
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CEO of AffiniPay
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By
AffiniPay
At AffiniPay, our mission is to empower professionals with the financial technology solutions they need to thrive.
33 jobs
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$50,000/yr - $57,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 18, 2024
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