Job details

Technical Support Representative III

Affinitiv is seeking a Technical Support Representative with a strong customer service background to join our Customer Success Team, ensuring exceptional support for our automotive software solutions.

Skills

Excellent Customer Support skills
Technical troubleshooting skills
Good understanding of Windows Operating System
Ability to handle high volume of tickets and calls

Responsibilities

Support business customers on proprietary software to identify service-related needs
Proactively stay up to date with all the latest technologies
Recognize and escalate difficult technical/business issues
Work with support and/or product development personnel to troubleshoot
Prioritize and organize customer ticket workload
Communicate effectively with customers and teammates

Education

2 years of experience in customer service with a technical background

Benefits

Comprehensive benefits package including medical, dental, vision and 401K effective day 1
Generous PTO
Flexible remote work options

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CEO of Affinitiv

Adam Meier

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By Affinitiv

Drive the next generation customer experience by partnering with OEMs and retailers to accelerate performance and inspire loyalty.Vision: Create customers for life through reimagined experiences.

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Software Development

TEAM SIZE