Customer Service Direct Distribution – Active Sales UK

Your Role

As a Customer Service you will develop the business of the assigned client portfolio of the UK market, specialized channel, through the achievement of telephone direct sales objectives. You’ll be responsible for ensuring an excellent relationship with the client by resolving any incident and offering the highest quality service, guaranteeing the satisfaction of Affinity's clients.

What you will do

●        Comprehensive management of assigned clients and potential clients

●        Active telephone sales, according to established commercial objectives

●        Introduction of new brands and new products launched on the market

●        Offer of commercial campaigns and promotions

●        Customer advice according to their business needs

●        Order management

●        Order entry into the system and follow-up

●        Communicate shortages (product unavailability) and delays/incidents in delivery

●        Customer service, resolution of incidents or requests (payments, outstanding invoices)

●        Registration in the system

●        Monitoring and communication status and resolution

●        Communication and collaboration with Back office Customer Service, Commercial Team, Sales Development, Supply Chain and Logistics Operator

●        Continuous training on products, promotions, launches, business and competition

What we are looking for

●        Training: Diploma or Degree

●        Minimum experience of 2 years in Telephone Sales with a high customer orientation or Telephone Service

●        Experience in administrative tasks (order management, incidents, invoices, collections…)

●        Knowledge of: Salesforce, SAP, Microsoft office (excel), Google tools (Gmail, Drive...) is highly valued.

●        Sales and communication skills

●        Internal and external customer oriented

●        Problem solving

●        Teamwork

●        Dynamic and multitasking

●        Organizational skills

●        Analytical skills and attention to detail

What we offer

●        Hybrid working model

●        Flexible working hours

●        Ticket Restaurants

●        Fully equipped Gym

●        Breakfast and fresh fruit

●        Affinity University platform: Professional development opportunities for employees at different stages of their careers, acknowledging diverse career paths.

●        Pet-friendly office

●        Celebrations & Fun

We cultivate an inclusive culture that celebrates diversity. We firmly believe that embracing a variety of perspectives is integral to both our company’s success and the strength of our team. That’s why we are committed to providing equal opportunities for all.

Our Company

Natures Menu, part of Affinity Petcare S.A, is a rapidly growing pet food company with a state-of-the-art facility in Snetterton, Norfolk. Real in every way. Others claim it. We live it. Real ingredients, real expertise and a real passion for making a difference to your pet's wellbeing.    

We have assembled a brilliant bunch of animal-loving people, all passionate about providing the nation's pets with natural, real meals they will love.

Affinity Petcare is more than an international petfood company. For more than 60 years, we have been dedicated to nourishing healthy bonds between dogs, cats, and people to make the world a better place.

Currently, we have over 1,200 professionals working for this purpose from Barcelona, Paris, Milan, and London, as well as  4 production sites through which we supply the 70+ countries where our brands have a presence.

So, what are you waiting for? Join our team to leave your footprint!

Want to know more about us?

Follow us on LinkedIn for the latest updates and job opportunities. You can also follow us on Instagram to learn more about life at Affinity and hear from our team.