Aftermarket Customer Service Associate I

Job Summary

The Aftermarket Customer Service role supports the Aftermarket by providing a high level of customer service to Hyundai Translead dealers and distributors regarding sales orders, parts availability, parts pricing, supplier information or any other customer requests or needs. This position contributes to the overall mission of Hyundai Translead by providing innovative solutions and improving the customer care experience.

Essential Functions

• 
  Processes sales orders from customers in Aftermarket website
• Resolves any issue to fulfill orders in a timely manner
• Facilitates pricing requests and lead-time requests for stock or non-stock parts from Hyundai Translead or other suppliers
• Answers inbound phone calls from customers promptly and politely
• Receives and responds to customer requests using email and phone calls
• Assists customers wiht looking up parts on the Aftermarket website
• Aids customers with Aftermarket sales support such as tracking packages, tracking shipments, tracking weekly stock order, return authorizations, and processing shipping discrepancies
• Provides part cross reference information to customers
• Exceeds customers' expectations by demonstrating the highest level of customer service
• Follows up with internal or external parties to provide prompt solutions for customers

Essential Functions (Continued)

• Effectively diffuses high-tension situations with customers
• Communicates any urgent customer service issues to management
• Continuously improves processes to become more efficient
• Performs to exceed department and company goals
• Other duties as assigned

Minimum Education and Experience Requirements

Preferred Education and Experience Requirements

Language Requirement

Travel Requirements