Job details

Enterprise Customer Success Manager

AgentSync, a leader in insurance compliance software, is seeking an Enterprise Customer Success Manager to work closely with high-value customers, ensuring their success with our products through education, training, and support.

Skills

Enterprise B2B SaaS platform Customer Success, Account Management, Sales or Consulting
Experience working with VP and above stakeholders in insurance, financial services, compliance, or legal industries
Strong problem-solving skills and ability to manage complex Enterprise solutions
Excellent communication skills with both technical and non-technical stakeholders
Proactive attitude and ability to deliver results in challenging situations
Team player with high energy and motivation

Responsibilities

Own full customer lifecycle relationships for Enterprise customer accounts
Build trusted relationships with customers, exceeding expectations at every phase of the customer journey
Collaborate with customers and internal teams for smooth implementations, training, and support
Recommend business process improvements based on customer goals and product knowledge
Communicate effectively with internal teams regarding customer success updates and feedback
Contribute to the development of best practices for a world-class Customer Success function
Partner with various teams to identify product and customer experience improvements