Senior Client Experience Manager

WHO WE ARE:AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?If so, AIDS Healthcare Foundation is the place for you!Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.AHF’s core values are to be:• Patient-Centered• Value Employees• Respect for Diversity• Nimble• Fight for What’s RightSTILL INTERESTED? Please continue!YOUR CONTRIBUTION TO OUR SUCCESS!:A Sr Client Experience Manager contributes to AHF by training staff on how to engage clients to become ambassadors for the brand by ensuring they have favorable client experiences.A Sr CX Manager enhances the reputation of AHF by raising site performance to ensure consistent, high-level delivery.You will be a passionate advocate for our top initiatives.To be successful as a Sr CX Manager it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees.AHF has a collaborative organizational structure where staff are accountable to multiple leaders. The Sr CX Manager will work as a part of a close-knit team to be a proactive problem solver. Works with a collaborative team in a fast-paced environment. Interaction with internal and external clients requires strong & effective communication & interpersonal skills.AHF Commitment:We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment. AHF will consider qualified applicants with criminal histories in a manner consistent with the requirements of the ordinance.