Claims Performance & Operations Analyst

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

Our Claims professionals support AIG policyholders through some of the most trying times in their lives. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship while mitigating unnecessary costs. AIG manages claims using a wealth of knowledge about risks, business practices, and legal and regulatory issues.

About the role

What you need to know:
The Claims Performance & Operations Analyst is foundational for robust operational management and will have direct management responsibility for the delivery of the claims operations function in the PR and supporting entities (AIG PR, Fac Desk, Caribbean & AIG Latin America II). This includes responsibility for:

The design, management, and implementation of global, regional, and local claims improvement programs & initiatives, claims governance & compliance, process optimization and transformation (including digitalization and automation), effectively collaborating with country SME and region cross-functional teams (E2E improvement focus).

Collaborating with global, regional, and country functions to ensure effective TPA management, vendor management and Global Quality Assurance for LAC Claims.

This role will also have direct responsibility to implement a culture within LAC Claims of Continuous Improvement, its tools, and techniques, creating a culture of improvement (constantly re-examining and looking for ways to improve our processes and overall operating model).

Analyze processes, identify trends, recommend, and implement improvements to improve efficiency, quality, and customer satisfaction.

Supports strategic initiative management on various projects and initiatives of varying complexity.

Challenge current processes and ways of working for identifying improvement opportunities whilst aligning to the broader Regional, International and Global priorities.

What we’re looking for:
Bachelor’s degree and/or equivalent industry experience.

This role suits candidates that have relevant business analyst and reporting knowledge and experience.

Proficient in all Microsoft applications and advanced excel skills (Word, PowerPoint and Outlook). Ability to adapt to and learn new systems.

Excellent communication skills in English and Spanish, including verbal and written.

Analytical and problem-solving capabilities with a strong attention to detail

Demonstrated ability to collaborate with other units within the Department and a team setting.

Ability to work with claims stakeholders to effectively direct claims strategy.

Strong and demonstrated project management and analytical skills.

Self-starter takes ownership of tasks, projects, with minimal direction to drive expected outcomes.

Strong background in an operational environment and process improvement.

A look at our Benefits

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:
CL - Claims

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG LATIN AMERICA I I