In-Store Lead Generator

As an In-Store Lead Generator at Air Experts, your primary responsibilities include engaging with customers at a National Big Box Retail Home Improvement Store about their heating and cooling needs, air quality enhancements, and energy conservation strategies. You'll focus on promoting our home performance tune-ups and scheduling free, in-home consultations. This involves establishing a rapport with customers, informing them about our services, and exemplifying the high standard of the ARS brand.

To apply for the In-Store Lead Generator role at Air Experts, candidates should ideally have some sales experience, but a vibrant personality and a willingness to engage customers can be just as valuable. You must be at least 18 years old, possess reliable transportation, and have the ability to work independently in a retail setting. Additionally, having a competitive spirit and a clean appearance that represents the ARS brand well are essential qualities for success.

The earning potential for an In-Store Lead Generator at Air Experts is quite appealing, with hourly wages between $20 to $30+ depending on experience and performance. Additionally, the position includes bonuses, commission opportunities, and a pay structure that rewards your efforts weekly, making it an excellent opportunity for driven individuals looking to maximize their financial success.

The In-Store Lead Generator position at Air Experts offers a flexible part-time schedule that typically runs from Thursday to Sunday. While the hours can vary, you can expect shifts to generally fall between 9:00 AM and 4:00 PM. This schedule is designed to fit the needs of our retail environment while allowing you to enjoy a work-life balance.

While prior sales experience is preferred for the In-Store Lead Generator position at Air Experts, it's not strictly required. We believe that a strong, engaging personality can often compensate for a lack of formal sales experience. We are looking for individuals who are eager to learn, motivated to succeed, and willing to engage with customers in a meaningful way.

To engage customers effectively, I would approach them with a friendly and welcoming demeanor, introducing myself and the purpose of our interactions. I would ask open-ended questions to understand their needs regarding heating, cooling, and air quality, while actively listening to their responses to tailor my pitch. By focusing on building rapport, I can foster trust and encourage them to consider our services.

To promote home performance tune-ups, I would focus on educating customers about the benefits, such as improved energy efficiency, reduced utility costs, and enhanced comfort. I would use relatable examples and case studies to demonstrate the impact of our services, ensuring customers understand why they should schedule a free consultation. Highlighting potential savings and the value of preventative maintenance can also be persuasive.

Handling difficult customers requires patience and effective listening. I would remain calm and respectful, allowing them to express their concerns fully before offering a solution or clarifying any misunderstandings. Empathizing with their situation and providing helpful information can often turn a negative experience into a positive outcome, reinforcing our brand's commitment to excellent customer service.

I am motivated by a mixture of personal drive for success and the desire to contribute to my team’s objectives. Setting clear and achievable goals provides me with a target to work towards. Additionally, I thrive on the satisfaction that comes from helping customers make informed decisions that positively impact their homes, propelling me to exceed my sales goals consistently.

I understand that Air Experts is a leading provider of HVAC, Plumbing, and Electrical services nationwide, backed by over 45 years of expertise through American Residential Services. The company prides itself on delivering top-notch service to homeowners and emphasizes energy efficiency and exceptional customer satisfaction. This aligns with my passion for helping customers improve their living environments.

In my previous role, I was tasked with increasing sales for a specific product line. I analyzed customer feedback, refined my approach, and implemented a targeted sales strategy. By reaching out to potential customers with personalized follow-ups and hosting demonstrations, I exceeded my sales target by 25%. This experience taught me the importance of adaptability and staying customer-focused.

Planning my approach involves understanding the products and services I am promoting, identifying key benefits, and selecting appropriate lead-in questions. Additionally, I scout the retail space to determine peak customer traffic times and strategize engagement during those hours. Preparing for various customer responses can help me remain flexible and confident during interactions.

Teamwork is crucial in achieving sales goals as it allows us to share techniques, motivate one another, and coordinate efforts to enhance customer satisfaction. Collaborating with the support team and fellow sales members also helps streamline processes, share leads, and collectively address challenges, which ultimately drives better results and an enriched customer experience.

To ensure I represent the ARS brand positively, I would maintain a professional appearance and go above and beyond in customer interactions. I believe in embodying the company's values through my attitude, punctuality, and willingness to assist. Consistently delivering exceptional customer service and advocating for our services helps build a trustworthy reputation that aligns with ARS's high standards.

I would ask about the training process for new In-Store Lead Generators at Air Experts, as this is crucial for success. I also want to know how success is measured in this role and what opportunities for advancement exist within the company. Additionally, understanding the company culture and values further aligns my approach with Air Experts’ expectations.