Senior Account Manager

The Community You Will Join: 

The Airbnb for Real Estate team is an entrepreneurial group within Airbnb partnering with real estate owners and operators to normalize hosting across multifamily properties while reimagining the way people live.  By leveraging Airbnb-friendly apartments, our partners are able to drive net new demand and incremental revenue at their communities all while providing flexibility and affordability to thousands of renters across the country and world.  We move fast and are passionate about serving our hosts and customers.  We are looking for individuals that want to collaborate with us to continue to change the way people live!

The Difference You Will Make:

As a Senior Account Manager within the Airbnb for Real Estate team, your primary focus will be to create long-term, trusting relationships with an assigned group of clients.  The Senior Account Manager will actively manage and nurture partners to drive expansion of the business and produce high client satisfaction scores for our product and performance. You will liaise with cross functional teams, including Product, Legal, Marketing, and Program Management to improve the overall experience and results for our partners.  You will collaborate with others on the GTM team as well as cross functional teams to achieve key business outcomes while keeping our clients satisfied and engaged with our product and services in the long-run. In every aspect of this role you are measured on the ability to drive high client satisfaction and negative churn leveraging data analysis, active listening and strong relationships. There is a tremendous opportunity to grow in this position working directly with our Head of Account Management. You’ll be helping us build and support our growing Real Estate programs and list of clients!

A Typical Day: 

• Serve as the lead point of contact for all client account management matters, effectively building and maintaining strong, long-lasting client relationships. 
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors. 
• Communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level. 
• Execute on monthly, quarterly and annual reviews with customers in order to grow and retain business. 
• Collaborate with Product to ensure the timely and successful delivery of our solutions according to customer needs and objectives. 
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. 
• Develop new business with existing clients and/or identify areas of improvement to meet  targets. 
• Develop, forecast, and track key account metrics including preparing reports on account statuses. 
• Collaborate with the sales team to identify and grow opportunities within the business and through referrals. 
• Take the lead on challenging client requests or issue escalations as needed.

Your Expertise:

• 8+ years of experience with working knowledge of real estate acquisitions, development, finance, hospitality and/or multifamily operations is strongly preferable. 
• Proven track record of repeatedly exceeding key performance objectives. 
• Highly developed analytical, interpersonal, and communication skills. 
• Advanced level of proficiency in Salesforce, Excel, PowerPoint, and Word. 
• Consultative approach to solving problems and presenting solutions. 
• Talent for distilling meaning from data and then presenting information clearly and concisely. 
• Positive and motivated attitude with a willingness to work effectively with others. 
• Expected travel for the role is approximately 40% at peak period.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.