Airport Supervisor

About Air France & KLM

A global giant with a strong European base, the Air France-KLM Group’s main areas of business are passenger transport, cargo transport and aeronautical maintenance.

Air France-KLM is the leading Group in terms of international traffic on departure from Europe. It offers its customers access to a network covering over 250 destinations thanks to Air France, KLM Royal Dutch Airlines and Transavia. With a fleet of 554 aircraft and 104 million passengers carried in 2019, Air France-KLM operates up to 2,300 daily flights, mainly from its hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol.

Job Function:

The Station Supervisor is responsible for the safety, security, service delivery and a/c handling process in their station for AF and KL and, where applicable third parties during his/her shift. The Supervisor will keep track of the quality levels and the targets agreed upon. They will coordinate activities on his/her station towards the Deputy Station Manager. The Station Supervisor may handle responsibilities for the Deputy Station Manager in case of his/her absence.

In line with company policy and procedures the Station Supervisor manages the team of agents (Air France/KLM staff or third parties), performs administrative activities as needed that support the actual handling of flights, where applicable, and third parties.

The Station Supervisor also supports flight operations at Salt Lake City, Austin and Denver Airports. Business travel will be required on a regular basis to support these stations.

Key Responsibilities:

• Optimize handling processes

Steers and supervises all handling activities (in case of self-handling) or coordinates with the agent (in case of outsourcing) to ensure a timely, safe and efficient flight handling process

• Deliver excellent passenger service

Responsible for all services related to passenger handling activities incl. catering according to the company standards of safety, quality and customer satisfaction. In line with company guidelines ensures compliance with “service standards” and guarantees customer satisfaction is exceeded through coaching of the staff, developing their skills and performing periodic performance appraisals.

• Support flight and ground operations processes

Perform all supporting activities to ensure an efficient handling of flights and, where applicable, third parties. The position is responsible for the day to day supervision of the Ramp/Operations activities, with the leadership objective to maintain a well-trained and professional team within the scope of Aircraft Turnaround, Aircraft Loading, Crew Activities, Flight Operations, and OPS1 Quality Assurance. To supervise and delegate duties to the team and monitor safety and security compliance.

• Special Services

To deliver dedicated services to specific high-valued customers such as La Premiere, VIPs, official personalities and official flights. His main purpose is to deliver a personalized service that corresponds to the image of the company. Ensures continuous development of the lounge services provided to our customers by a dedicated staff.

• Catering Activities

In line with company guidelines and procedures, ensures the catering product provided to customers and crew are of highest standards for quality, and ensures compliance with corporate specifications, monitors and reports the cost efficiency for catering operations.

Other responsibilities

• Responsible for the calculation and creation of the station schedule
• Ensure that all monies collected are correctly reported and that any discrepancies are investigated
• Ensure that all federal and local security measures are adhered to (T.S.A., C.B.P., Police)
• Perform administrative activities that support the actual handling of flights and, where applicable, third parties

Requirements:

• Supervisory experience managing a team and displaying leadership qualities
• Strong communication skills and ability to maintain professional composure in all circumstances
• Thorough knowledge of the passenger handling process, aircraft handling process incl. cargo & technical process
• Knowledge of airport infrastructure

Key Competencies:

• Safety Awareness
• Customer Focus
• Initiative
• Adaptability
• Teamwork
• Coaching
• Stress tolerance
• Quality Focus
• Communication
• Decisiveness

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Willingness to travel:

• 50% (Required)

Work Location: In person