Technical Account Manager

Job ID: 2578143 | Amazon Web Services Singapore Private Limited - D55 AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We are looking for technology thought-leaders who build long lasting and influential relationships at all levels of an organization.Amazon has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to join the team as they help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the Amazon Web Services Enterprise Support team, you will be at the forefront of Cloud technologies.The Technical Account Manager (TAM) functions as part of the Enterprise Support team to ensure key enterprise customer success in building applications and services on the AWS platform. The TAM provides assistance to the customer as a strategic expert on the full line of AWS services and the customer’s architecture in support of strategy questions, project and launch planning and ongoing operational issues.TAMs are engaged at the account level in providing recommendations and proactive advice through all phases of the cloud adoption life cycle. Every day will bring new and exciting challenges on the job while you:Champion and advocate for Enterprise Support customersBe excited about cross-team and cross-org collaborationMake recommendations on how new AWS offerings fit in the company strategy and architectureComplete analysis and present periodic reviews of operational performance to customerProvide deep reviews of service disruptions, metrics, detailed prelaunch planningParticipate in customer requested meetings (onsite or remote)Have access and know how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concernsWork with some of the leading technologists around the worldWork directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possibleAct as incident manager for complex or large impact incidentsBASIC QUALIFICATIONS- Bilingual in Mandarin and English.- The person will possess 5+ years of technical support/Solution Architect/Professional services/DevOps/Software Engineering or consulting experience.- Must have demonstrated expertise in one or two of these areas:- Systems administration (Linux and/or Windows)- Networking (DNS, IPsec, BGP, VPN, Load Balancing)- Programming/scripting (Java, Perl, Ruby, C#, and/or PHP)- Hands-on experience with container technologies such as Docker, Kubernetes and be familiar with Kubernetes ecosystem- Experience configuring, running, and maintaining databases, such as MySQL/PostgresSQL/Oracle- Experience in Blockchain/Web3 technology, and experience architecture, developing Apps or solutions for Blockchain/Web3.PREFERRED QUALIFICATIONS- Experience in AWS Services.- Deployment experience for CICD pipeline based on Kubernetes, large scale Kubernetes operation- Proficiency in Database operation, such as minimum downtime upgrade, performance fine tuning- Cybersecurity operation experience, specifically in FinTech/Web3- Experience in a relationship management role in a large enterprise environment.- Solid understanding of technology budget management- Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired- Experience in a 24x7 operational services or support environmentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.#J-18808-LjbffrOriginal job Technical Account Manager/ ES - CN-AWS posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.