Program Manager (Professional Services)

About Airtable:

Airtable is a powerful platform that empowers teams to organize and manage their work in a flexible, user-friendly environment. Our mission is to democratize software creation by enabling anyone to build the tools they need to do their best work. Join us in transforming the way organizations collaborate and innovate.

Role Overview:

As a Program Manager within Airtable's Professional Services organization, you will be responsible for managing and delivering complex, high-impact projects for our largest enterprise customers. You will work closely with clients, internal teams, and senior leadership to ensure successful project execution, customer satisfaction, and long-term business value. As the first team member in this role you will also help define the PMO function as we continue to grow.

Key Responsibilities:

• Program Management: Lead and manage multiple enterprise-level projects from initiation through delivery, ensuring they are completed on time, within scope, and within budget following our Services Methodology approach
• Client Engagement: Build and maintain strong relationships with key stakeholders -  including senior leaders, project managers, workflow owners, and creators - serving as the primary point of contact for all project-related activities.
• Operations: Managing dependencies and resources, instigating change orders, supporting the sales process as needed to instill customer confidence, and documenting all key decisions and meeting outcomes.
• Team Leadership: Coordinate the services team members including solution architects, implementation specialists, integration engineers, and other relevant roles, to ensure cohesive project execution. Also collaborate with product, customer success and sales.
• Risk Management: Identify potential project risks and develop mitigation strategies to address them proactively. Serve as the first line escalation point for issues that jeopardize customer satisfaction, project completion, or internal standards.
• Steerco Communications: Provide regular project updates to key senior stakeholders within Airtable and the customer
• Performance Monitoring: Track real time project performance, analyze key metrics, and prepare detailed status reports and dashboards for clients and internal stakeholders.
• Continuous Improvement: Implement best practices and lessons learned to enhance the efficiency and effectiveness of project delivery. Advance operational prowess through collaboration with Services leadership.
• Customer Success: Work closely with the Sales and Customer Success team to ensure seamless handover and continued client satisfaction post-implementation.

Qualifications:

• Experience: 7+ years of experience in program or project management, with a focus on enterprise clients within the technology or SaaS industry.
• Education: Bachelor’s degree in Business, Information Technology, or a related field; PMP or similar certification is highly desirable.

Travel: Willingness to travel up to 20% of the time

• Skills:
• Strong understanding of project management methodologies and tools.
• Excellent leadership and team management skills.
• Superior communication and interpersonal abilities.
• Proven ability to manage multiple projects simultaneously.
• Experience with Airtable or similar Saas collaborative tools is a plus.
• Experience building a PM function from the ground up with a willingness to work through ambiguity
• Attributes:
• Strategic thinker with a client-centric approach.
• Highly organized with keen attention to detail.
• Adaptive to changing priorities and able to thrive in a fast-paced environment.
• Strong problem-solving capabilities and a proactive attitude.
• Passion for building and testing new processes.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

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If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.