Job details

Senior Manager, Customer Success

Senior Manager needed to lead Customer Success team focusing on F500 companies on the East Coast. Essential role in customer retention and growth strategies.

Skills

Excellent communication skills
Management and leadership experience in B2B SaaS organizations
Analytical mindset and empathetic people management

Responsibilities

Directly manage and support a team of CSMs to ensure targets are met.
Develop and implement risk mitigation strategies for customer retention.
Partner with CSMs to quantify the value that Airtable brings to customers.
Recruit, hire, train, and coach top talent for the team.
Lead internal initiatives to drive change management and adoption.
Act as a trusted advisor to key accounts and report quarterly metrics.

Education

Bachelor's degree in relevant field

Benefits

Medical, dental, vision insurance 100% covered
16 weeks of parental leave
Flexible time off and sick time benefits
Learning & Development wallet for career development
Mental health support and family planning assistance

To read the complete job description, please click on the ‘Apply’ button

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CEO of Airtable

Howie Liu

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By Airtable

Airtable is a collaborative software company based in San Francisco. Teams at more than 300,000 organizations, including 80% of the Fortune 100, rely on the Airtable platform to connect their people and data and achieve their most important goals.

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