Social media and Community Assistant

About Airtm:

At Airtm, we are committed to empowering individuals worldwide by providing access to the global digital economy. Our platform bridges the gap between digital entrepreneurs and international marketplaces, enabling people to freely earn, spend, and save. Airtm is creating a fairer and more inclusive global financial landscape through cross-border payment solutions and digital wallets.

About the role:

We seek a Social Media and Community Assistant to join our dynamic team. This role is essential for managing our online presence, fostering community engagement, and building strong relationships with our community while maintaining a positive brand image across various digital platforms.

What you’ll be responsible for:

-Encourage participation and maintain a positive environment on social media and Discord.

-Leverage content to foster engagement, manage automated responses, and effectively address user inquiries, ensuring a positive experience and building strong relationships within the community.

-Assist in planning and executing online events and community activities.

-Monitor performance metrics and generate insights to improve strategies.

-Monitor brand mentions and proactively manage negative feedback.

-Work with various teams to align strategies and convey user feedback.

Experience, skills & stack required:

-Excellent written and verbal communication skills in both Spanish and English.

-Proficiency in major social media platforms (Instagram, Facebook, X, TikTok, YouTube, LinkedIn) and Discord.

-Experience in community management and crisis handling.

-Strong organizational skills and proficiency in Google tools (Docs, Sheets, etc.).

-Ability to work in a fast-paced environment and handle multiple tasks.

-Proactive idea generation and problem-solving skills.

-Empathy and professionalism in handling delicate situations.

-Preferably based in Latin America.