Principal Solutions Architect

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

About the team

The Solutions Engineering team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. We influence revenue growth across our entire product portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers. Our team works alongside commercial teams throughout the pre-sales, solution design, and API integration stages, serving as the single technical point of contact and trusted advisor for our clients. We are committed to empowering businesses with the tools our clients need to succeed in a dynamic market

What you’ll do

As a Solutions Architect within the Solutions Engineering team, you will be working closely with our commercial leaders, GMs, CTO, and product leaders to establish a win-strategy for our most strategic enterprise clients from a technical perspectives. This role is primarily focused on pre-sales discoveries and solutioning, with a strong emphasis on supporting GTM enablement efforts. Your critical thinking capability, expertise in payments, and  executive engagement skills will be critical in helping our customers realize the full benefits of our technologies and leading us to successful implementation and go-lives. As our team continues to grow, you will play a pivotal role in shaping its future and driving impactful results

This role is based in San Francisco and requires work in our downtown office 2 days a week.

Responsibilities:

• Drive thought leadership and build executive relationships with key business and technical stakeholders 

• Develop white paper / competitor studies / support “how to win” strategy development with the enterprise commercial, strategy, and marketing teams

• Own pre-sales activities for strategic customers from technical perspectives, owning RFP process and develop proof of concepts

• Act as the voice of the customer to inform our product team on insights, trends, and opportunities across the markets

• Oversee end-to-end implementation delivery for the strategic accounts with support from solutions engineers

• Approximately 25% travel is anticipated, especially for in-person meetings in UK / EU

Who you are

We are looking for a technically savvy and business-minded solutions architect to deeply partner with our most strategic enterprise customers, guiding them through ideation, development, delivery, and scale to accelerate and maximize the value of what they can build with our products. We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• Bachelor's degree in a STEM discipline, with strong academic achievements

• At least 12 years of experience working in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, for a global software enterprise or payments company

• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels

• Strong organizational/time management skills and the ability to juggle competing priorities while working with multiple opportunities and customers

• Strong problem-solving mindset, comfortable working with customers, partners, and the Airwallex Engineering team to develop new products and solutions 

Preferred qualifications:

• Knowledge of the payments domain / financial services will be advantageous

• At some point in your career you will have been hands on developing product solutions either internally or in a consulting role

• Passionate about learning and actively seeks out knowledge

• Ability to work independently and confidently to develop a path forward with customers under ambiguous circumstances.

• Strategic and creative thinker who can proactively identify challenges and maintain a positive approach when facing difficult obstacles.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.