Payments Program Manager

Who is Aiwyn and what do we do?

Aiwyn is the fastest-growing software company serving the accounting profession. Founded in 2020, we now work with 100+ of the largest CPA firms in the world. Our “Job to be done”: speed up cash flow, save Partner time, & deliver best-in-class client experiences. We do this by automating day-to-day firm operations with our Practice Automation solutions. Aiwyn is led by serial entrepreneurs with multiple exits and funded by a Top 10 fintech VC.

To learn more, visit our website

This role:

We are seeking a Payments Program Manager to spearhead our payment adoption initiatives. Aiwyn provides industry-leading customer experience tools to accounting firms, including an online payment solution for their clients. In this role, you will collaborate with our Customer Success and Implementation teams to help customers increase electronic payment adoption. Reporting to the Chief Customer Officer, you will work closely to identify, prioritize, and implement strategies for payment optimization that deliver measurable business outcomes. 

• Drive payment processing adoption with our customers and their clients
• Analyze and interpret client payment data to identify, prioritize, and target growth opportunities
• Develop and implement initiatives and programs to increase electronic payment usage by our customers’ clients
• Collaborate cross-functionally and drive action both internally and externally
• Manage monthly key metrics related to payment performance and acceptance for each client
• Provide guidance, recommendations, and training to clients using a consultative approach
• Handle questions, issues, and provide detailed information on processes with our clients, arming them with needed information to communicate with their customers
• Gather feedback and identify performance metrics to refine and recommend strategies for improvement

• 4+ years of experience in payment acceptance processing (ideally in the CPA or similar industry)
• Fluency in Excel and reporting and analysis tools such as Looker, Qlik Sense, Tableau, or PowerBI. The ability to identify when to use pivot tables and build them efficiently is a key requirement of this role.
• A strong understanding of the impact of incremental improvements and relationship to financial benefits
• A consistent track record of excellent client communication and relationship building
• Ability to track and interpret data with a high level of accuracy and make action-oriented recommendations 
• Self-starter with a “go beyond the ask” mentality
• Able to identify enhancements, efficiencies, improvements, and communicate ideas effectively
• Experience educating clients on adoption of new technology for their clients
• The ability to perform all duties within defined timelines and effectively communicate progress of assigned tasks.

• The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience.

• Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls.
• Remote, work-from-anywhere culture
• Flexible PTO
• World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support.
• Stock options - every Full Time Employee has ownership in Aiwyn's future and success.
• 401(k) matching

• Trust - We champion transparency, welcome differing perspectives, uphold accountability, and trust that others have good intentions
• Courage - We have the courage to take calculated risks and embrace change, knowing what worked in the past won’t always work in the future
• Impact - Rooted in determination and innovation, we chase extraordinary outcomes and impactful results
• Relentlessness - We approach challenges with an unwavering resolve, never settling for mediocrity, and always striving to surpass expectations

• About us
• Why Aiwyn
• YouTube page

Aiwyn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Candidate information will be treated in accordance with our CCPA privacy notice which can be found here: https://www.aiwyn.ai/ccpa