Aladdin eFront, Client Engagement, Vice President

About this role

BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary, and individual investors around the world. BlackRock’s mission is to create a better financial future for our clients. We have a responsibility to be the voice of the investor, and we represent each client fairly and equally. Constant communication with a diverse team of partners strengthens us and delivers better results for our clients. Continuous innovation helps us bring the best of BlackRock to our clients. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.

Role Description:

The eFront business is seeking an Account Manager to work closely with eFront clients to be their trusted advisor, problem solver and business partner – and to take full advantage of the eFront product suite.

Key responsibilities include:

Own relationships with client teams including senior management (e.g. Chief Financial Officer). Understand their business objectives and needs, and help them leverage eFront expertise to achieve their firm’s goals

As an extension of the client’s in-house team, work with clients to create and manage projects, coordinating resources across multiple functional areas within eFront/BRS

Work closely with clients to solve their problems and share knowledge relating to eFront products, functionality, workflows and market best-practices

Build strong internal relationships within eFront/BRS (Bus Dev, Product, Professional Services, etc.)

Execute regularly scheduled relationship reviews, educate clients on the eFront value proposition, and drive client satisfaction

Pursue harvesting/cross and upsell opportunities, eliminate/mitigate churn and increase client health scores

Experience Required:

5-7 years of relevant work experience in the financial services industry (public and/or private), familiarity with alternative investments (private equity, private debt, etc.) and financial operations

Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients

Entrepreneurial approach to large, complex projects, with a flair for problem solving

Self-starter who enjoys a fast-paced, high-intensity environment and works well as part of a multi-disciplinary global team

People management and leadership skills, with the ability to inspire and engage junior talent and translate strategy into action across both formal and virtual teams

For New York City and California only the salary range for this position is $147,250 – $185,000. Additionally, employees are eligible for an annual discretionary bonus, and benefits including heath care, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 3 days in the office each week, with the flexibility to work from home up to 2 days a week; some business groups may require more time in the office due to their roles and responsibilities. Beginning in September, all employees will shift to at least 4 days in the office per week, with the flexibility to work from home 1 day a week. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.