Job details

Customer Support Associate - job 1 of 2

Alarm.com is seeking a Customer Support Associate who is passionate about providing exceptional service and solving complex problems. You will join a team known for making work fun while delivering top-notch technical support.

Skills

Strong customer service orientation
Technical aptitude and computer skills
Excellent written and verbal communication skills

Responsibilities

Provide exceptional phone-based customer support regarding Alarm.com products and services
Develop troubleshooting steps to remedy technical concerns
Collaborate with team members to improve quality and service

Education

Bachelor’s Degree, preferred

Benefits

Competitive pay and benefits
401(k) with employer match
Paid holidays and vacation increasing with tenure

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CEO of Alarm.com

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By Alarm.com

Headquartered in Tysons, VA, with offices in 10 US cities, Alarm.com is the leading platform for intelligently connected properties. We create innovative technology that deepens the connection between people and the things they care about most: th...

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Computer Hardware Development

TEAM SIZE