Job details

Support Operations Associate

Join our support team at Alarm.com in Lawrence, Kansas to provide exceptional phone-based technical support for our service providers. No prior technical knowledge required, just a willingness to learn and solve problems.

Skills

Strong customer service orientation
Logical thinking and problem-solving skills
Technical aptitude and computer skills

Responsibilities

Provide exceptional phone-based customer support for Alarm.com products and services
Develop troubleshooting steps and find solutions for technical concerns
Share knowledge within the team and collaborate for service improvements

Education

Bachelor’s Degree preferred

Benefits

Competitive pay and benefits package including healthcare options, 401(k), paid time off, parental leave, and flexible spending accounts
Opportunity to work with latest technologies and a diverse team culture

To read the complete job description, please click on the ‘Apply’ button

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CEO of Alarm.com

Steve Trundle

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By Alarm.com

Headquartered in Tysons, VA, with offices in 10 US cities, Alarm.com is the leading platform for intelligently connected properties. We create innovative technology that deepens the connection between people and the things they care about most: th...

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Computer Hardware Development

TEAM SIZE