VP of Client Lifecycle Management and Data Solutions

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 18.6M users.As a remote-first company, this position can sit in Plano, TX or remote in the US.Follow us on Glassdoor and LinkedIn!Position Overview:• The VP of Customer Lifecycle Management and Data Solutions is the end-to-end owner of Alkami’s external and internal data strategy, as well as data-driven client lifecycle solutions. This role is responsible for clients solutions that perform full customer lifecycle management (CLM), including prospecting, KYC and onboarding, account opening, ongoing fraud mgmt. and risk mgmt. and customer growth. This is done by leveraging one of Alkami’s biggest assets - the transactional and behavioral data of our Financial Institution customers.• Our data-driven CLM solutions leverage that to help millions of consumers and businesses manage their finances, keep their money safe, get access to capital and optimize their spend. This role is accountable for helping Alkami’s Financial Institutions acquire and retain more customers. This role is also accountable for the internal data strategy and solutions, including our Data standards and policies, Business Intelligence, Data Governance and AI.• With the advent of generative AI models and more sophisticated predictive modeling tools, this is a big growth area for Alkami, and this General Manager and P&L owner will play a pivotal role in Alkami's future as a data solution company. This is a unique opportunity to build one of the most exciting and impactful data solution platforms in the FI industry. This position reports directly to the Chief Product Officer (CPO.)Key Responsibilities & Duties:• Management of the P&L of the Customer Lifecycle Management solutions for Alkami’s clients, including the CDP, marketing stage solutions, customer onboarding and account opening, identity management, security, fraud management and risk managements, upsell and cross sell solutions, underwriting, customer support and service• Define and execute on our internal data strategy, including the standards and policies governing how data is structured and used, business intelligence tooling, AI enablement and data governance• Design and execute on the Product Strategy, including the execution of target market analysis, market segmentation, competitive landscape and comparative analysis, product-market-fit analysis, strategic business case creation• Management of the Product and Technology Operating Model, including roles and responsibilities, org and team structure, portfolio mgmt. and capacity planning, budget and forecast• Delivery on the Product Roadmap by partnering with the Technology team on software development and release, and with Sales and Marketing on go-to-market execution• Engage our Financial Institution clients to establish a feedback loop to inform the Product Roadmap• Work with other Product leaders to incorporate their solutions into the Digital Servicing platform• Manage the partners who help power our solutions• Collaborate on the corporate development strategy on acquiring the right capabilities to accelerate go-to-market• Attract, retain, coach, develop, inspire, and motivate a team of high performing product managers and product leaders while operating an exemplary product organizationQualifications:• 15+ years of experience in Product Management, with at least 10+ years experience in the senior leadership, including a senior role reporting to a CXO or department leader• 10+ years building and launching CLM and/or data solutions solutions for Consumer, SmB and/or Commercial segments• Experience in Agile operating models, Design Thinking• Experience managing client facing engagements and assisting with business development and sales• Proficient knowledge of consumer, business banking and commercial banking strategy and operations including KYC and onboarding, fraud mgmt, data, performance marketing, account payable and receivable solutions, treasury management and cash management• Proven experience delivering product in a B2B financial services market• Experience and background within the B2B Software as a Service industry (Saas)• Bachelor’s or Master’s degree in Computer Science or related disciplines preferred• Experience leading and driving organizational transformation, growth and scale• Experience scaling a high-growth company’s product management organization• Proven expertise in taking an established and talented Product Management team and practice to the next level of scale and impact• Proven product management skills, applied within segments of the payments ecosystem is a plus• Demonstrated senior leadership and people leadership skills• High level of collaboration, influencing and negotiating capabilities• Experience managing high growth products and teams• Strong strategic and persuasive communication and presentation skillsDesired Skills:• Excellent strategic thinking and problem-solving abilities• Strong organizational and project management skills• Exceptional communication and interpersonal skills at all levels of the organization• Ability to manage multiple priorities and work under pressure• Proficiency with technology tools and platforms used in project management and communication• Ability to analyze data and determine themes and next best actions• Experience in data analysis and budget management• Consulting experience, with a focus on operations management• Proven success in a project coordination role• Nimble business mind, focused on developing creative solutions• Strong project-reporting skills, with focus on interdepartmental communications• Passion for doing whatever it takes to solve complex problems and build scalable processes• Proven ability to quickly learn new things• Comfort working in a high-growth, constantly changing environment• Experience supporting global Engineering teams• Track record of handling confidential information with the utmost sensitivity• Proven success in project coordination and reporting• Ability to shift priorities quickly and act proactively, while maintaining organization and control• Ability to work collaboratively and efficiently with stakeholders throughout the organization• Concise written and verbal communication• Ability to work independently and deliver results with little supervision• Detail and results-oriented; driven and self-motivated with strong initiative• Excellent organization and time management skills; ability to prioritize tasks across multiple projects• Problem solver, analytical and organized thinker• Proven track record of effectively interacting with senior stakeholders on cross-functional projects• Operational experience in a previous roles• Structured about how to prioritize work and timePersonal Attributes:• Highly proactive and self-motivated• Strong attention to detail and organizational skills• Ability to build and maintain effective working relationships• High level of integrity and professionalismCool Things to KnowNot Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. [$250,000.00 - $300,000.00]The Important StuffAlkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.#LI-REMOTEJ.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.