Technical Writer (Hybrid) - Opening #637

As a Technical Writer at PlatformOne, your main responsibilities will include developing user manuals, installation guides, and technical specifications for our software. You’ll collaborate with subject matter experts to ensure the accuracy and completeness of content, adhere to industry standards, conduct documentation reviews, maintain version control, and provide user support.

To qualify for the Technical Writer role at PlatformOne, you should possess a Bachelor's degree in English, Technical Writing, or a related field, along with 5-6 years of proven experience in technical writing. Proficiency with tools such as Microsoft Word and Adobe FrameMaker is also essential, along with strong written and verbal communication skills.

The Technical Writer position at PlatformOne offers a hybrid work model, primarily allowing remote work while maintaining a connection to the San Antonio office. This structure provides flexibility while ensuring you can collaborate closely with your team and stakeholders.

Collaboration is crucial in the Technical Writer role at PlatformOne. You will regularly work with cross-functional teams, including engineering, product management, and quality assurance, to gather information and verify the accuracy of your documents, making effective communication key to your success.

For the Technical Writer position at PlatformOne, proficiency in technical writing tools like Microsoft Word, Adobe FrameMaker, and MadCap Flare is essential. Familiarity with version control systems will also be beneficial as you'll be managing and organizing documentation.

In your answer, highlight specific tools you've used, like Microsoft Word or FrameMaker, and share examples of projects you've completed using those tools. Discuss how your expertise has contributed to the quality and clarity of your documentation.

Discuss your process for validating information, such as collaborating with subject matter experts or conducting thorough research. Emphasize the importance of attention to detail and ways you've implemented checks to maintain content accuracy.

Choose a specific project that was complex or faced obstacles. Describe the challenges, how you approached them, solutions you implemented, and the successful outcome, demonstrating your problem-solving skills and adaptability.

Share your time management strategies, such as prioritizing tasks, setting deadlines, and using tools for tracking progress. Providing real examples of how you've balanced multiple projects while meeting deadlines can bolster your response.

Explain how user feedback informs your writing and revisions to create more user-friendly materials. Discuss techniques you use to gather feedback, such as surveys or usability testing, and how you incorporate that feedback into your documentation.

Provide an example where collaboration was crucial, detailing how you communicated with different teams, navigated disagreements, or resolved miscommunications. Emphasize the importance of teamwork in producing high-quality documentation.

Discuss the documentation standards you're familiar with, like DITA or ISO standards. Highlight how you ensure compliance and quality, and any best practices you adhere to for clarity and consistency in your writing.

Outline your revision process, including how you assess documentation for outdated information, methods for collecting input from stakeholders, and any checklists or systems you use to keep documents current and relevant.

Mention specific strategies, such as using analogies, simplifying jargon, or creating diagrams. Providing an example of a successful communication effort can illustrate your ability to cater to different audiences.

Share your passion for technology and writing, and express why PlatformOne stands out to you. Discuss the company's innovative projects or values that resonate with you, and how you hope to contribute to their mission.