We're looking for an Alliance Manager to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.
What You'll Do
In this role, you'll work with the Customer Success team to own the success and governance of Flatiron’s relationship with its partner and community oncology practice customers to ensure customer retention and satisfaction. Reporting into the Account Management team, you'll work closely with customer executive leadership and client teams assigned to partner practices, along with internal partners at Flatiron (e.g., Legal, Sales, Finance, Product and Engineering) to optimize our Customer Success offering, including partnership on strategic projects and post-live support. In addition, you’ll also:
In this role, you’ll have the opportunity to excel in managing executive relationships, data-driven problem solving, cross-functional collaboration and project management.
Who You Are
You're a collaborative relationship manager who is excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day. You’re a kind, passionate and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact. You have strong client management and organizational skills, an entrepreneurial spirit, and a passion for tackling a complex new challenge.
If this sounds like you, you'll fit right in at Flatiron.
Why You Should Join Our Team
A career at Flatiron is a chance to work with everyone involved in the future of cancer care and research—all under one roof. Researchers, data scientists, designers, clinicians, technologists and many more all work together to improve cancer care and accelerate research.
At Flatiron, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll also find a culture of continuous learning, broad and inclusive employee support offerings, and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. We offer:
COVID-19: Pursuant to Flatiron's health and safety protocol relating to COVID-19, candidates selected for hire must disclose their COVID-19 vaccination status and must be fully vaccinated in order to access our offices or travel to customer sites, subject to legally required exemptions for disability or sincerely-held religious belief. Flatiron will engage in an interactive process as appropriate for the particular position. For external-facing roles, especially those involving contact with vulnerable individuals, accommodations for unvaccinated status may not be feasible.
Flatiron Health is proud to be an Equal Employment Opportunity employer.
Flatiron Health was founded in 2012 and became an independent affiliate of the Roche Group after its acquisition by Roche in 2018. It prides itself as a healthtech company dedicated to helping cancer centres thrive and deliver better patient care.
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