Director, Customer Service

We are New Jersey’s largest wine and spirits distributor looking for great people to join our team! If you are interested in joining a great company in the beverage industry, then come join our fun, family based culture.

Why You Will Love Allied Beverage Group

Industry Leader – We are New Jersey’s Largest Wine and Spirits Distributor

Culture – We may be a big corporation, but we are still family owned and we like to think that influences our work environment. We promote a culture based on trust, respect and collaboration

State of the Art Facility – We opened a brand-new corporate office and distribution center in Elizabeth, NJ in 2019

Your Continued Growth – Our company encourages our employees to reach high, live up to their potential, and advance in their careers. We offer over 9,000 professional development courses that employees can take at any time

Competitive Pay – Allied Beverage Group offers competitive pay commensurate with experience

Quality Benefits – Including Medical, Dental, Vision, 401K plan, Life Insurance, Long Term Disability, Flexible Spending Account, Employee Assistance Program, Pet Insurance Plan and more

Allied Perks! – Associate recognition, discounts with several vendors and more

Overview

The Director of Customer Service is responsible for creating a dynamic and inspiring work environment by developing comprehensive standard operating procedures that effectively address customer service needs and resolve any issues arising from both internal and external customers.  This role entails recruiting and training employees, establishing daily work schedules, and effectively communicating job expectations.  Additionally, the director is responsible for strategic planning, monitoring and evaluating job contributions, and effectively managing a team of 17+ employees.  They are also accountable for overseeing the hiring process and making informed decisions regarding employee performance and development.

• Oversee daily Customer Service operations including compliance with all procedures, policy, laws, and regulations set forth by Allied Beverage Group, LLC.
• Monitor and evaluate department performance, continue to develop and establish best practices, and define departmental goals on a yearly basis.
• Directs and/or participates in cross-departmental committees to develop and recommend solutions for company-wide matters.
• Provide ongoing leadership by facilitating and making timely decisions, providing effective communication, and mentoring team members.
• Coordinate and assign tasks, training, and create opportunities for all team members to experience a wide variety of departmental tasks.

• High school diploma, with an associate or bachelor’s degree in a related field or the equivalent of knowledge required for the position.
• Experience in a fast paced, high volume office environment (10+ yrs)
• Experience in a managerial position (5+ yrs)
• Sound decision making skills based on company, customer, and industry knowledge
• Excellent written, presentation, management, listening and interpersonal skills
• Motivational leadership, ability to inspire high performance daily

The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug and background check for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

EEO Statement

Allied Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics.