Assistant Account Manager - job 1 of 2

The Assistant Account Manager at Allied Universal® plays a crucial role in the Threat, Disaster, and Emergency Response division by managing the work order process for specific clients. This includes reviewing invoices against work orders in Service Channel, communicating with clients about invoicing and accounts receivable issues, and ensuring timely submissions of proposals and invoices. The role also requires tracking outstanding work orders and invoices to provide clients with accurate reporting.

Candidates for the Assistant Account Manager role at Allied Universal® should ideally hold a bachelor's degree, though relevant experience may supplement this requirement. A minimum of 3 years of professional experience in accounts receivable or billing is necessary. Familiarity with customer portal invoicing systems, particularly Service Channel, is preferred. Secondly, exceptional communication skills and the ability to multitask with a strong focus on detail are essential for success.

The Assistant Account Manager significantly enhances client relations at Allied Universal® by acting as the primary communicator for invoicing issues and work order updates. By promptly addressing and resolving client questions and concerns regarding accounts receivable, this position helps maintain a positive client experience. Moreover, the role was designed to minimize aging accounts and ensure clients receive consistent and accurate reports regarding their invoicing needs.

An Assistant Account Manager at Allied Universal® will utilize various software tools, including Microsoft applications such as Outlook, Word, Excel, and PowerPoint. Additionally, proficiency in the Service Channel system is crucial for reviewing and managing work orders and invoices efficiently, enabling smooth collaboration with clients and team members.

Career advancement for an Assistant Account Manager at Allied Universal® is promising, given the variety of paths available within the growing security industry. By excelling in this role and demonstrating strong performance, individuals may progress to higher positions such as Account Manager or even into specialized roles within the Threat, Disaster, and Emergency Response division, leveraging their expertise and experience gained in the Assistant role.

When answering this question, focus on specific experiences that highlight your past responsibilities in accounts receivable and billing roles. Mention the systems you’ve used, the types of invoices you’ve managed, and any challenges you've faced. Providing quantitative results, such as reducing account aging by a certain percentage, can strengthen your response.

Describe a method you use to prioritize tasks, such as using a to-do list or software applications. Give examples of situations where you successfully managed competing deadlines and how you ensured that important tasks were completed on time, ultimately benefiting client relations.

Outline a structured approach you take when discussing sensitive topics like invoicing discrepancies. Emphasize your emphasis on clear and honest communication and your commitment to resolving issues promptly, ensuring you listen to the client’s concerns to reinforce trust and maintain an excellent working relationship.

Provide a specific situation demonstrating your conflict resolution skills, detailing your approach to identifying the issue, your steps to mediate the conflict, and the outcome. Emphasize how maintaining a positive relationship was a priority and what you learned from the experience.

Discuss your experience with tools such as Service Channel or other invoice management systems. Explain how you used these tools to track, manage, and report on work orders effectively, leading to improved client satisfaction and organizational efficiency.

Highlight your attention to detail through methods you employ to ensure accuracy, such as double-checking figures, using checklists, or conducting follow-ups. Provide examples of how these practices have led to successful outcomes and minimized errors in previous roles.

Talk about the importance of strong communication skills, as they foster trust and clarity with clients and team members alike. You might also mention the ability to multitask and prioritize, ensuring that critical tasks are addressed while maintaining quality.

Explain your approach to de-escalating situations with demanding clients, emphasizing active listening and empathy. Describe how you aim to understand their concerns fully, provide clear information regarding the issue at hand, and work collaboratively to find a resolution.

When answering this question, detail your previous roles that involved financial reporting. Focus on the tools you've used, the types of reports you've created, and your process for ensuring the information was accurate and useful for client decision-making.

Articulate your enthusiasm for the role and the company's commitment to security and safety. Highlight aspects of Allied Universal®’s culture or services that resonate with your own professional philosophy and how you see yourself contributing positively to their team.