Security Officer - Hotel Patrol

As a Security Officer - Hotel Patrol at Allied Universal®, your main responsibilities include monitoring and patrolling the hotel premises, responding to incidents and emergencies, providing excellent customer service, and maintaining detailed records of your observations and actions during patrols. You'll be essential in deterring unwanted activity and creating a secure and welcoming environment for all guests and staff.

To apply for the Security Officer - Hotel Patrol position at Allied Universal®, you must be at least 21 years old and possess a Texas Security Professional Guard Card. You should have a high school diploma or equivalent or five years of verifiable experience. Customer service experience is preferred, and being able to lift up to 20 pounds is desirable.

The Security Officer - Hotel Patrol role at Allied Universal® in San Antonio typically offers part-time shifts that fit well with various personal schedules. For example, shifts can be during nighttime hours from 10:00 PM to 6:00 AM on Fridays and Saturdays, allowing you to maintain flexibility in your life while still ensuring a commitment to the hospitality environment.

Yes, absolutely! At Allied Universal®, there are numerous opportunities for career growth. As a Security Officer - Hotel Patrol, you will receive ongoing paid training programs, and you can explore various roles within the company as you gain experience and skills. The organization values employee development and encourages advancement in the security and facility services field.

Allied Universal® provides a comprehensive benefits package for full-time employees, including health insurance, 401k plans, employee assistance programs, and special discounts through their perks program with popular restaurants and entertainment venues. These perks, combined with a supportive workplace culture, make it a rewarding place to work.

In responding to a situation where a guest is causing a disturbance, it's important to approach calmly and professionally. First, assess the situation to determine if you need to involve local authorities. Then, communicate with the guest respectfully, trying to understand the issue and diffuse it, while ensuring the well-being of all other patrons.

I have extensive experience in providing customer service, focusing on actively listening to guests' needs, resolving issues promptly, and maintaining a friendly demeanor. In hospitality, creating a positive experience is crucial, and I've learned that effective communication is key in ensuring guests feel valued and secure.

When patrolling, I employ a systematic approach to ensure thoroughness. I prioritize covering high-traffic areas, maintaining a presence where guests commonly gather, and being observant to identify any potential security concerns. Regular documentation of my patrol observations also aids in keeping track of any incidents.

If I notice unauthorized individuals trying to enter the hotel, my first step would be to assess the situation by verifying the behavior and intentions of the individuals. If necessary, I would engage with them to understand their presence and politely direct them away, while ensuring the safety of guests and staff. If the situation escalates, contacting local law enforcement may be required.

Ensuring confidentiality in a hotel setting is crucial. I follow strict security protocols, ensuring no personal guest information is disclosed to unauthorized individuals. Additionally, I am mindful of my surroundings and conversations, ensuring sensitive topics are discussed discreetly to protect guests' privacy.

My approach to teamwork among hotel staff focuses on open communication and collaboration. I believe in fostering a supportive environment where we can share observations and concerns to create proactive solutions for safety and performance. Building strong relationships within the team enhances our ability to address issues.

Staying alert and vigilant during shifts involves maintaining a healthy balance of focus and physical activity. I make it a point to stay engaged by regularly interacting with guests and staff, participating in routine patrols, and actively watching out for any unusual behavior, which keeps me mentally sharp throughout my shift.

In a previous role, I encountered a medical emergency involving a guest. I immediately assessed the situation, called for medical assistance, and provided basic first aid until paramedics arrived. Keeping calm under pressure is essential in emergencies, and I always prioritize the well-being of those involved.

Essential tools for a Security Officer include communication devices such as radios for instant coordination with the team, flashlights for nighttime visibility, and digital forms for reporting incidents. These tools support effective operations and ensure I can perform my duties efficiently.

I want to work as a Security Officer - Hotel Patrol with Allied Universal® because I am passionate about creating safe environments for guests and staff. I admire the company's commitment to values like integrity and collaboration, and I believe that my customer service skills and dedication align perfectly with the mission of providing exceptional service in hospitality.