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Job details

Manager Patient Care Services-RN

Number of Job Openings Available:

1

Date Posted:

April 04, 2025

Department:

38023820 Unity Nursing Float Pool

Shift:

Day/Evening/Night (United States of America)

Shift Length:

Variable shift length

Hours Per Week:

40

Union Contract:

Non-Union-NCT

Weekend Rotation:

Occasional

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

  • 1.0 FTE (40-hours per week)
  • Day/Evening/Night shifts
  • Occasional weekends
  • Full-Time benefit eligible

Job Description:

Manages one or more defined areas of patient care services using available resources to ensure the delivery of efficient, safe, and compassionate patient care based on current standards of practice. Provides leadership to, and is accountable for, nursing practice in all areas of responsibility. Fosters a culture of accountability, excellence and staff participation/engagement supported by processes that provide timely information regarding performance and department-specific activities and accomplishments. Coordinates activities between defined areas and provides clinical and administrative leadership and expertise and serves as a link between nursing personnel and the other healthcare disciplines and staff throughout the organization. This position has a major responsibility for the implementation of the organization's mission, vision, values, code of conduct, evidence-based practice, and nursing practice within their defined areas of responsibility and must create a learning environment that is open and respectful, and promotes the sharing of expertise to promote the benefits of health outcomes.

Principle Responsibilities

  • Strategic Management.
    • Develops and oversees department/program to ensure alignment to organizational mission, vision, values, strategic goals, and business strategies.
    • Leads, develops, and implements in collaboration with physician leadership and other medical staff, administration and other health care providers, short and long range plans/programs which enhance department services.
    • Manages and appropriately modifies tactics; can comfortably handle risk and uncertainty. Achieves desired outcomes.
  • Clinical Practice Knowledge.
    • Assumes responsibility for evidence-based practice in designated practice areas. Defines, interprets, monitors and maintains standards of practice.
    • Develops and implements policies and procedures that guide and support the provision of service.
    • Participates in evaluation, selection and integration of health care technology and information management systems that support quality of care/financial needs and the efficient use of resources.
  • Performance Improvement – Safety, Risk and Regulatory.
    • Utilizes process improvement principles to assess and improve the quality of the service/care provided within the department.
    • Designs work processes and directs work performance to be compliant with all regulatory and accreditation requirements.
    • Ensures a culture and environment of safety for patients, staff and visitors.
    • Maintains competency in all organizational, departmental, and outside agency safety standards relevant to job performance for department and ensures compliance of department and staff.
  • Leadership of Nursing Staff.
    • Leads recruitment and hiring for positions.
    • Onboards, orients, and provides ongoing coaching, mentoring and support to staff.
    • Provides leadership, management, oversight and work direction. Establishes clear expectations and deliverables.
    • Conducts annual evaluations and necessary corrective action for assigned staff.
    • Determines workload balance and distributes volume of work among staff.
    • Understands and manages labor relationships.
    • Acts as a customer advocate by demonstrating sensitivity to ethical and legal ramifications of practice.
  • Financial Management.
    • Develops, implements, monitors and maintains a realistic, cost-effective annual budget and manages productivity within the department.
    • Manages and identifies strategies to ensure efficient use of staff, supplies, and capital equipment.
    • Ensures strategies in planning for resource management, operational, and capital budgets.
  • Other duties as assigned.


Required Qualifications

  • Bachelor's degree in nursing and
  • 3 to 7 years of clinical experience


Preferred Qualifications

  • Master's degree
  • 2 to 5 years of leadership experience


Licenses/Certifications

  • Licensed Registered Nurse - MN Board of Nursing required if working in Minnesotaor
  • Licensed Registered Nurse - WI Dept of Safety & Professional Services required if working in Wisconsinand
  • CPR - Multisource required
  • American Nurse Credentialing Center Certification preferred


Physical Demands

  • Medium Work*:
  • Lifting weightUp to 32 lbs. occasionally (*Allina Safe Patient Moving Policy), Up to 25 lbs. frequently

Pay Range

Pay Range: $55.24 to $76.43 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience and education. Additional incentives may be available, including discretionary monetary bonuses, goal-based bonuses, and other financial incentives.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members. 

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.  

In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.  

Benefits include:

  • Medical/Dental

  • PTO/Time Away

  • Retirement Savings Plans

  • Life Insurance

  • Short-term/Long-term Disability

  • Paid Caregiver Leave

  • Voluntary Benefits (vision, legal, critical illness)

  • Tuition Reimbursement or Continuing Medical Education as applicable

  • Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

  • Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.

Average salary estimate

$137194 / YEARLY (est.)
min
max
$114908K
$159480K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Manager Patient Care Services-RN, Allina Health

Are you a passionate nursing leader looking for a fulfilling opportunity? Mercy Hospital is seeking a dedicated Manager of Patient Care Services-RN to join our dynamic team! In this role, you’ll manage the coordination of patient care services while ensuring efficient, safe, and compassionate care is delivered to all patients. As you lead and inspire nursing staff, you'll implement evidence-based practices and foster an environment that promotes collaboration amongst diverse healthcare teams. This is an excellent chance to take charge of an area that significantly impacts health outcomes, all in line with Mercy Hospital's mission to provide exceptional care. With a schedule that includes day, evening, and night shifts, you'll find the flexibility to manage work-life balance while meeting patient needs. You’ll have the opportunity to oversee the development of departmental strategies that align with our overall vision and values, while also ensuring that we're meeting essential safety and compliance standards. If you have a bachelor's degree in nursing, coupled with 3 to 7 years of clinical experience, and a knack for inspiring others, we’d love to see you apply! At Mercy Hospital, we believe in the power of nurturing the whole person. Join us and help us achieve our vision of compassionate and holistic health management.

Frequently Asked Questions (FAQs) for Manager Patient Care Services-RN Role at Allina Health
What are the responsibilities of the Manager Patient Care Services-RN at Mercy Hospital?

The Manager Patient Care Services-RN at Mercy Hospital is responsible for managing defined areas of patient care services, leading nursing practice, and ensuring the delivery of efficient and compassionate care. This includes developing department strategies, overseeing clinical practice knowledge, performance improvement, and staff leadership, all while ensuring alignment with Mercy Hospital's mission and values.

Join Rise to see the full answer
What qualifications are needed for the Manager Patient Care Services-RN position at Mercy Hospital?

To qualify for the Manager Patient Care Services-RN position at Mercy Hospital, candidates must have a bachelor's degree in nursing and 3 to 7 years of clinical experience. Preferred qualifications include a master's degree and 2 to 5 years of leadership experience. Additionally, a valid RN license and CPR certification are essential.

Join Rise to see the full answer
Does the Manager Patient Care Services-RN role at Mercy Hospital require specific certifications?

Yes, the Manager Patient Care Services-RN position at Mercy Hospital requires a Licensed Registered Nurse certification from the MN Board of Nursing or the WI Dept of Safety & Professional Services, depending on where the candidate will work. CPR Multisource certification is also required, with an ANCC Certification being preferred.

Join Rise to see the full answer
What type of work environment can I expect as a Manager Patient Care Services-RN at Mercy Hospital?

As a Manager Patient Care Services-RN at Mercy Hospital, you can expect a collaborative work environment focused on patient care excellence and team engagement. You'll be involved in strategic planning, performance improvement, and staff mentorship while working alongside professionals who are committed to compassionate and holistic health care.

Join Rise to see the full answer
What benefits does Mercy Hospital offer for the Manager Patient Care Services-RN position?

Mercy Hospital provides a comprehensive benefits package for the Manager Patient Care Services-RN position, including medical and dental coverage, PTO, retirement savings plans, and life insurance. Additionally, employees have access to tuition reimbursement, well-being programs, and resources for community involvement.

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Common Interview Questions for Manager Patient Care Services-RN
How do you prioritize patient care in your role as Manager Patient Care Services-RN?

In prioritizing patient care, I focus on open communication with all healthcare teams to identify critical needs. I utilize evidence-based guidelines and assess situational demands to ensure that patient safety and quality care take precedence at all times.

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Can you describe your experience with performance improvement initiatives?

I have actively participated in various performance improvement initiatives where I collaborated with cross-functional teams to analyze data, identify gaps in care, and implement strategic changes that enhance care delivery while maintaining compliance with regulatory standards.

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What leadership style do you believe is most effective for a Manager Patient Care Services-RN?

I believe in a transformational leadership style, where the focus is on motivating and inspiring the nursing staff. By fostering open communication, encouraging professional development, and recognizing achievements, I aim to create a positively charged team environment that drives excellence in patient care.

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How do you handle conflict within your nursing team?

Handling conflict requires integrity and empathy. I approach conflicts by setting a private discussion space to facilitate open dialogue, seeking to understand differing viewpoints and working towards a collaborative resolution that aligns with our shared goals.

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What is your approach to recruiting and retaining nursing staff?

My approach involves actively engaging in the recruitment process to find candidates who align with our values. I prioritize onboarding, mentorship, and providing ongoing professional development opportunities to foster retention and maximize employee satisfaction.

Join Rise to see the full answer
How do you ensure compliance with healthcare regulations and standards?

I ensure compliance by staying informed about relevant regulations and standards, conducting regular training sessions for the team, and performing audits to assess adherence. I work closely with quality assurance teams to rectify any discrepancies promptly.

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What techniques do you employ to enhance patient communication?

To enhance patient communication, I advocate for active listening, clear and compassionate language, and engaging patients in shared decision-making. Providing educational materials and resources tailored to their needs also helps foster a positive care experience.

Join Rise to see the full answer
How do you incorporate evidence-based practice in your management approach?

I consistently emphasize the importance of evidence-based practice by encouraging staff to rely on the latest research for decision-making. This includes regular training, discussions in team meetings, and integrating research findings into clinical protocols and patient care plans.

Join Rise to see the full answer
Can you outline a time when you successfully implemented a new healthcare technology?

I successfully implemented an electronic health records system by initiating a pilot program, gathering feedback from staff, and providing comprehensive training. This collaborative effort not only improved documentation practices but also enhanced patient care continuity.

Join Rise to see the full answer
What strategies do you use to promote staff engagement and morale?

To promote staff engagement and morale, I organize team-building activities, celebrate achievements, and encourage open feedback loops. I believe that fostering a respectful and supportive workplace culture is essential for retention and job satisfaction.

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We service by providing exceptional care, as we prevent illness, restore health and provide comfort to all who entrust us with their care.

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Full-time, on-site
DATE POSTED
April 7, 2025

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