Expert Medicaid Encounter Business Analyst

Location: REMOTE:

Support a Team of Go-Getters

The position is responsible for creating the business and functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and quality standards. Provide support to clients via the telephone and/or Internet (e.g., instant message, email). Assess service issues and resolve technical problems through independent judgment and advanced problem-solving skills.

Are you the right fit?

Are you passionate about identifying solutions to problems? Do you do well in a fast paced environment? Are you an avid fan of health care data? Are you typically considered adaptable? Are you driven to make change that improves the client experience? Are you looking for an fun yet professional work environment?

What you will contribute:

• Possesses functional knowledge of assigned application technology including version releases, industry standards and legal & regulatory requirements
• Works under the direction of the Manager to provide application solutions for assigned business areas
• Interacts with the business stakeholders and subject matter experts, internal and external as appropriate, in order to understand their problems and needs
• Follows all Standard Operating Procedures SOP's (i.e. Patient Safety and Compliance)
• Diagnoses and resolves client questions or problems over the telephone/Internet in the areas of system configuration/setup, product functionality and bugs/enhancements
• Interacts with business stakeholders, internal and external as appropriate, to understand new business requirements and enhancement requests
• Communicates effectively with all parties related to assigned process area
• Achieves established goals
• Translates business requirements into product-specific designs and configuration, detailed requirement specifications and use cases, provides accurate and timely information and appropriate notification as required
• Delivers functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests
• Participates in the software build and/or configuration process and testing process
• Designs and executes functional, integration, and regression test plans for new application functionality, product releases and enhancement and regulatory modifications using business scenarios and user cases, as appropriate
• Ensures programs meet business specifications
• Reviews vendor provided documentation and user manuals needed to support the product, as appropriate
• Escalates any disconnects between client expectations, the contract and Allscripts' interests
• Participates in user focus groups and requirements workshops, vendor training and demonstrations
• Improve solutions by studying current practices; designing modifications; writing specifications, as appropriate
• Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the department, as appropriate
• Knowledge transfer and documentations of issue resolution with other team members to improve overall team education level and productivity
• Take complete ownership for the assigned tasks, including escalations, and proactively inform the progress of the project / task to all stakeholders
• Works directly with business stakeholders on highly complex or multifaceted problems, leading the effort through on-going engagement, in some instances, at the client site
• Acts as a lead resource, handling issues that are subject to high-profile escalations for that entire product
• Handles all specific product related functional and technology related issues including work required for system/data recovery, involving other necessary resources at Allscripts
• Identifies opportunities for cost saving through increased efficiency and the development of tools
• Identifies potential revenue generating opportunities and work with their management team to realize these opportunities
• Acts as a single point of contact for client specific engagements in absence of his/her manager
• Participates in new hire process. Interviews potential new hires and participates in selection process
• Work independently to gather and translate business requirements into product-specific designs and configuration, detailed requirement specifications and use cases
• Mentors and encourages individual team members development and improvement through example

The ideal candidate will have:

• Bachelor's Degree or equivalent Technical / Business experience (Required)
• 7+ years relevant work experience; 2-3 years at the Senior level or equivalent experience (Preferred)
• Typically 5-10+ years healthcare industry experience (Preferred)
• Up to 20% travel may be required

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