Direct Phone Sales - Outbound Strategy Lead Consultant

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.Job DescriptionThis position will act as the product owner responsible for day-to-day activities surrounding dialer utilization, lead selection, system functionality, and implementation of the overall business strategy. As the product owner, will work with the respective dialer technology and Call Center related application owners to adopt, implement or enhance application features that are needed to support Direct Sales outbound strategy and business goalsKey Responsibilities:Direct Outbound Programs/Initiatives• Responsible for overall management of predictive dialer and outbound related activities• Provide deep business subject matter expertise and thought leadership around strategic projects utilizing predictive dialer technology• Serve as an application subject matter expert on strategic outbound projects and act as a consultant to the business on improving lead performance effectiveness in partnership with MICB departments.• Influence senior leadership decisions and actions in how the predictive dialer technology and lead prioritization enhances progress toward strategic goals and objectives• Maximize capabilities of the business managed platforms to improve and drive results through partnership with MICB leadershipConnect Areas of Responsibility (AORs) through Outbound Direct Sales Initiatives• Identify outbound dialer functionality required to meet business objectives, working with the Dialer application product and Call Center technology owners to adopt and implement on behalf of Direct Sales.• Advise senior leadership on design and appropriate use of outbound technology to achieve strategic business goals• Advocate for outbound processes with regard to legal compliance such as TCPA/DNC• Partner with Technology Strategy & Support to schedule new product releases and enhancementsDrive Improvement and Innovation in Outbound Functions and Effectiveness• Design and improve processes through outbound telephony infrastructure• Lead the business teams partnership with Technology Support to inform overall technology roadmap• Analyze long-term impact of outbound initiatives/strategies• Develop and mentor others to build predictive dialer business knowledge and expertise thus creating bench strength• Provide requirements and partner with Technology Support to monitor daily, weekly, and monthly scripts run to optimize table performance, build calling lists, report generation, file integrations, etc.Education• 4 year Bachelors Degree (Preferred)Experience• Possess strong business acumen, leadership skills and practical system experience• Must be self-motivated and capable of working virtually and across multiple centers/locations• Demonstrated knowledge of call center operations, business capabilities, outbound dialer strategies, etc (Prior experience with Noble/Alvaria a plus)• Possess excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives, managers, supervisors, subject matter experts, and application users• Strong relationship building, coaching, mentoring and influencing skills• Project management and organization - Engages resources (people, material, support) to get things done; orchestrates multiple activities to accomplish a goal; uses resources effectively and efficiently• Strong analytical skills required, including an extensive understanding of how to interpret department business needs and translate them into application and operational requirements• Competency in developing effective solutions to diverse and complex business opportunities• Ability to think conceptually, analytically and creatively• Ability to analyze, develop, and implement business processes• Strong organizational, communication and administrative skills• Experience working with enterprise relational databases and data warehouses (Oracle, Hadoop, Postgres, SQL Server)• Experience with Word, Excel, Access, Outlook, and/or Report Builders (Tableau/Power BI) required.Supervisory Responsibilities• This job does not have supervisory duties.Education & Experience (in lieu)• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.SkillsCustomer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-OrientedCompensationCompensation offered for this role is $78,600.00 - 142,275.00 annually and is based on experience and qualifications.The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.Good Hands. Greater Together.®Allstate generally does not sponsor individuals for employment-based visas for this position.Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance ProgramsTo view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.