Vended Application Consultant - End User Hardware & Diagnostics

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Vended Application Consultant - End User Hardware & Diagnostics has deep expertise in Nexthink, PowerShell scripting, Graph API, and process automation. They will be responsible for managing and optimizing our desktop environment, ensuring seamless operation, and driving automation initiatives.

Preferably, the candidate will also be located within commuting distance of Wheeling, IL to access the End User Device Lab as needed for testing, change validation, etc. (~1 day/week expected).

Key Responsibilities:

• Design, implement, and maintain desktop solutions using Nexthink

  • Create remote actions using PowerShell and Bash to retrieve diagnostic data and remediate issues

  • Maintain desktop app for end user interaction

  • Develop investigations using NQL (similar to KQL)

• Identify opportunities for process automation and implement effective solutions

  • Utilize Microsoft Graph API, Nexthink API, Jamf API, etc. to integrate and enhance desktop management solutions

  • Develop and maintain PowerShell scripts for automation and process improvement

• Troubleshoot and resolve complex desktop issues, including hands-on troubleshooting in End User Device Lab as needed

• Collaborate with cross-functional teams to diagnose issues, ensure optimal performance, and improve user satisfaction

• Stay updated with the latest industry trends and technologies

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field

• Proven experience as a Desktop Engineer or similar role

• Deep expertise in Nexthink, PowerShell scripting, Graph API, and process automation or similar tools

• Strong problem-solving skills and attention to detail

• Excellent communication and teamwork abilities

• Ability to work independently and manage multiple tasks effectively

Preferred Qualifications:

• Experience with other scripting languages and automation tools

• Certifications in relevant technologies

• Knowledge of Agile processes and best practices, including CICD delivery

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

#LI-CJ1

Skills

Compensation

Compensation offered for this role is $76,200.00 - 134,550.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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