Virtual Auto Adjuster - PST

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.Job Description.A Day in the Life of a Virtual Auto Adjuster and what it takes to do the job!As a Virtual Auto Technical Adjuster, you will enjoy the flexibility of working from your home daily, with occasional field work if there are increased demands in the local market. Your primary responsibility will be to work within our Virtual Assist application, where you will play a pivotal role in reviewing, writing estimates, supplements, and total losses on our insured's or claimant's vehicles. Utilizing advanced technology, you will conduct inspections remotely by analyzing photos and live videos. Please note, you may be required to attend 1-week of training that will take place in Wheeling, IL.Candidates for this role must reside in the Pacific time zone: Washington, Oregon, Nevada• Parts of Idaho and Arizona are in Pacific time. Candidates from these areas do qualify for consideration..Sign on Bonus:Sign-on Bonus: You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.• *Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.Allstate Benefits:Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:• Competitive pay with needed support for continuous development and career advancement.• Flexibility in scheduling and a time off policy that helps support your work/life balance.• Initial and ongoing training to get you proficient in your new role• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit allstate.jobs/benefits to learn more.This position is not available to residents of California, Alaska, Hawaii and Puerto Rico.Preferred Qualifications:• Previous experience as an auto technical adjuster.• Proficiency in using virtual inspection tools and applications.• Strong analytical skills to assess damages and write accurate estimates.• Excellent communication skills to interact with customers and stakeholders effectively.• Ability to work independently and manage time efficiently in a virtual work environment.• Familiarity with insurance policies and industry regulations related to auto claims.You'll wear a few hats that will require a level of experience:You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience:The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each auto claim. You lead with empathy, always.The Investigator – you’ll confidently and independently investigate auto claims by performing detailed reviews of damage and interpreting policies to determine coverage.The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.Notice of Licensing Requirement:As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.#LI-TJ1SkillsCompensationCompensation offered for this role is $47,440.00 - 81,902.50 annually and is based on experience and qualifications.The candidate(s) offered this position will be required to submit to a background investigation.Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.Good Hands. Greater Together.Allstate generally does not sponsor individuals for employment-based visas for this position.Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance ProgramsTo view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.