Sales & Service Manager - Westport

As a Sales & Service Manager at Alo in Westport, your responsibilities include leading the Sales & Service team to ensure exceptional guest experiences, investigating sales opportunities, managing budgets, and supporting the development of a sales strategy. You will engage actively on the floor, coach your team, and maintain the store's welcoming atmosphere to create long-lasting relationships with customers.

To apply for the Sales & Service Manager position at Alo, candidates should have 3-5 years of retail or related leadership experience. Strong interpersonal skills, the ability to manage multiple tasks in a dynamic environment, and proficiency in MS Office are essential. Additionally, you should align with and embody Alo’s guiding principles, showcasing both time management skills and accountability.

A typical day for a Sales & Service Manager at Alo involves a mix of engaging with guests on the sales floor, overseeing the Sales & Service team, analyzing sales data with the General Manager, and executing sales initiatives. You’ll be constantly on the move, ensuring the store operates efficiently while keeping a close eye on the guest experience and team performance.

As a Sales & Service Manager at Alo, there are several growth opportunities available. You can develop your leadership skills through coaching and mentoring your team, enhancing your business acumen by partnering on budgets and strategy, and eventually advancing to higher leadership roles within the company by demonstrating effective team performance and operational excellence.

As a Sales & Service Manager at Alo in Westport, you can expect a robust benefits package, which includes a generous employee discount, competitive medical, dental, and vision plans, 401K with company matching for full-time employees, and opportunities for monthly store incentives. Additionally, you’ll have access to free yoga classes and Alo Moves, enhancing your personal and professional well-being.

To ensure an exceptional guest experience as a Sales & Service Manager, I would focus on training my team to provide personalized service while actively listening to customer needs. Building relationships with clients and ensuring they feel valued is key, along with consistently evaluating feedback to refine our approach and maintain high service standards.

I have experience analyzing sales data by regularly reviewing metrics such as sales trends, customer feedback, and inventory levels. Using this data, I identify opportunities for improvement, execute targeted sales initiatives, and collaborate with the General Manager to adjust strategies accordingly.

I believe in a hands-on coaching approach, combining regular feedback sessions with role-playing scenarios. I would also encourage open discussions to share best practices among team members, allowing them to learn from one another and create an inclusive environment for growth.

In handling a difficult guest situation, I would first listen attentively to their concerns to understand the issue fully. I would empathize with their feelings and work to resolve the issue promptly, ensuring the guest leaves feeling valued. If necessary, I would involve a team member and validate their concerns to provide a solution that meets our service standards.

Balancing sales targets with team morale involves setting realistic but challenging goals, recognizing team achievements, and fostering a positive atmosphere. I make it a priority to celebrate small wins, create a supportive environment for growth, and ensure open communication regarding expectations.

My leadership style centers on collaboration and empowerment. I encourage team members to take ownership of their roles, provide them with the tools necessary for success, and facilitate opportunities for personal and professional development through consistent feedback and coaching.

Staying organized in a fast-paced retail environment requires effective time management and prioritization skills. I utilize digital tools to track tasks and schedules while regularly communicating with my team to ensure we remain aligned on our goals and operational needs.

Communication is critical in successful retail management. It ensures transparency among team members, fosters collaboration, and allows for swift resolution of any issues. It also helps in conveying company values and training team members effectively to deliver exceptional customer service.

I approach underperformance by first understanding the root causes. I would have one-on-one discussions to provide constructive feedback, identify any obstacles the individual may face, and create a tailored development plan, ensuring ongoing support and follow-up to monitor improvement.

I am passionate about promoting a culture of mindful movement and customer experience, as Alo embodies these values. I admire Alo's commitment to wellness and community, and I believe my skills in sales and service leadership align perfectly with the mission of enhancing the lives of our guests and team members.