Job details
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Customer Success Manager
Alpaca is a fast-growing series B fintech company looking for a Customer Success Manager to support B2B offerings and ensure a positive customer experience.
Skills
- Customer relationship management
- SaaS and API knowledge
- Ability to work independently
- Flexibility and adaptability
- Understanding of financial services
Responsibilities
- Act as primary contact for B2B/enterprise customers.
- Ensure customer satisfaction and retention.
- Manage escalations with focus on customer empathy.
- Maintain regular contact with customers to monitor progress.
- Drive adoption of Alpaca features among partners.
Education
- Bachelor's degree preferred
- Relevant certifications in customer success or management
Benefits
- Competitive Salary & Stock Options
- Health benefits starting on day 1
- New Hire Home-Office Setup of USD $500
- Monthly Stipend of USD $150
To read the complete job description, please click on the ‘Apply’ button
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$70,000/yr - $100,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
October 17, 2024
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