Job details

Customer Success Manager

Alpaca is a fast-growing series B fintech company looking for a Customer Success Manager to support B2B offerings and ensure a positive customer experience.

Skills

Customer relationship management
SaaS and API knowledge
Ability to work independently
Flexibility and adaptability
Understanding of financial services

Responsibilities

Act as primary contact for B2B/enterprise customers.
Ensure customer satisfaction and retention.
Manage escalations with focus on customer empathy.
Maintain regular contact with customers to monitor progress.
Drive adoption of Alpaca features among partners.

Education

Bachelor's degree preferred
Relevant certifications in customer success or management

Benefits

Competitive Salary & Stock Options
Health benefits starting on day 1
New Hire Home-Office Setup of USD $500
Monthly Stipend of USD $150

To read the complete job description, please click on the ‘Apply’ button

Alpaca Glassdoor Company Review

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3.6

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By Alpaca

10 jobs

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FUNDING

Series B

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Internet & Web Services

TEAM SIZE

11-50

LOCATION

Hybrid, based in San Mateo, CA

SALARY RANGE

$70,000/yr - $100,000/yr

EMPLOYMENT TYPE

Full-time, remote

DATE POSTED

October 17, 2024

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