Customer Service Representative

About Us:
Sonar Spark is a leading tech company specializing in delivering innovative digital solutions to businesses across multiple sectors. Our mission is to push the boundaries of technology to provide exceptional services that enhance efficiency and engagement. With a focus on collaboration and growth, we strive to create an environment where ideas thrive and excellence is achieved.

Job Description:
We are seeking a friendly and proactive Customer Service Representative to manage customer inquiries, resolve issues, and provide exceptional support. The ideal candidate will possess strong communication skills, problem-solving abilities, and a passion for helping customers. You will be the first point of contact for customers and play a vital role in maintaining high customer satisfaction.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues, providing solutions and follow-ups as needed.
• Maintain accurate customer records in the company database.
• Assist customers with product information, orders, and account management.
• Collaborate with other departments to resolve complex customer issues.
• Provide feedback on recurring customer issues to improve services and processes.
• Ensure a positive customer experience with every interaction.

Skills Required:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency with customer service software and Microsoft Office Suite.
• Patience and empathy when dealing with customer concerns.
• Previous customer service experience is a plus.

Benefits:

• Competitive salary ranging from $34,000 to $44,000.
• Comprehensive health, dental, and vision insurance.
• Paid vacation and personal time off.
• Opportunities for career advancement and skill development.
• A supportive and collaborative team environment.

If you’re passionate about helping others and thrive in a customer-focused role, apply today to join Sonar Spark as a Customer Service Representative!