Customer Service Representative

About Us:
Signal Crew Comms is a leading communication solutions provider, committed to delivering exceptional customer service in the telecommunications industry. With a team of dedicated professionals, we work to ensure that every interaction with our clients is seamless, effective, and highly supportive. As we continue to grow, we are looking to expand our customer service team with individuals who share our passion for excellence and helping others.

Job Description:
As a Customer Service Representative at Signal Crew Comms, you will play a crucial role in providing timely and professional assistance to our clients. You will be the first point of contact for customers, resolving inquiries, troubleshooting issues, and ensuring customer satisfaction. This is an excellent opportunity for individuals who are passionate about delivering top-tier service and thrive in a fast-paced environment.

Responsibilities:

• Handle incoming calls and emails from customers, providing effective solutions and support.
• Resolve customer complaints or concerns in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Assist customers with product inquiries, service issues, and technical support.
• Collaborate with other team members to ensure a seamless customer experience.
• Follow up on customer inquiries to ensure complete satisfaction.
• Uphold company policies, procedures, and service standards.

Skills & Qualifications:

• High school diploma or equivalent (college degree preferred).
• 1-2 years of experience in a customer service role (telecommunications experience a plus).
• Strong communication skills, both written and verbal.
• Ability to multitask and manage time effectively.
• Problem-solving and conflict resolution abilities.
• Excellent attention to detail and organizational skills.
• Proficient in basic computer skills (Microsoft Office, CRM software).
• Bilingual (English/Spanish) is a plus but not required.

Benefits:

• Competitive salary with opportunities for growth.
• Health, dental, and vision insurance plans.
• Paid time off (PTO) and paid holidays.
• Retirement savings plan with company match.
• On-the-job training and career advancement opportunities.
• A positive and supportive work environment.