Job details

RV Service Advisor

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"EVERYONE IS FAMILY IN OUR HAUS"

Mission

The Service Advisor provides excellent service to customers, by assisting them in their desire to maintain and repair their RV, and by suggesting supplemental services and additional accessories for purchase.

Schedule: Monday-Friday 8:00am - 5:00pm with rotating Saturdays
Pay: $20 - $23/hour plus commission

Job Duties:

Listen to customer’s description of problems with their RV, clarifying and documenting that information on a work order for technicians to perform the repairs or routine maintenance

Perform walk around inspections on units to assess damage, repair needs, and opportunities for upselling services and accessories
Verify warranty and service contract coverage by examining records and explaining provisions and exclusions; interact and negotiate with insurance and contract companies
Develop estimates by costing materials, supplies, and labor, and calculate customer's payment
Prepare work orders and match technicians to jobs; oversee technician’s work status and review for accurate billing and payment for time worked
Perform research on customer RV service records and perform outreach to recommend and schedule preventative and periodically recommended services
Maintain customer rapport by providing clear communication, explaining estimates, obtaining customer's approval, and answering questions and concerns
Maintain records of corrective actions planned, customer contact, and authorizations
Update job knowledge by participating in educational opportunities, such as reading manufacturers' publications

Supervisory Responsibilities

This position supervises a group of Service Technicians. In some locations, this position also supervises a group of Detailers. Responsibilities include instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees.

Qualifications

High school diploma
Previous experience in a customer-facing service role desirable
General knowledge of motor vehicles, building trades or RVs helpful, but not required

Job Skills Required:

Verbal communication skills for friendly and effective customer and employee interactions
Ability to listen and confirm understanding with customers, and then accurately convey information both verbally and in writing
Ability to adjust to changing priorities through efficient and productive planning, organizing, and scheduling
Works effectively both alone and in a team environment, and establishes collaborative working relationships with peers and staff

Physical and Environmental Conditions

Talking and hearing, repetitive hand motion, using hands to grasp, pushing, pulling, climbing, crouching, and reaching with arms/hands, are required. May occasionally use ladders to access hard to reach areas.
Ability to lift up to 50 pounds occasionally, and up to 20 pounds frequently, to move objects.
Some exposure to adverse environmental conditions, but not to the extent of being undesirable.

Average salary estimate

$44760 / YEARLY (est.)

min

max

$41600K

$47920K

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What You Should Know About RV Service Advisor, Alpin Haus

Are you passionate about helping customers and have a keen understanding of RVs? Join our family at Alpinhaus as an RV Service Advisor in Oak Ridge, Tennessee! In this dynamic role, you’ll be the first point of contact for our customers who are looking to maintain and repair their RVs. Your main task will be to listen carefully to their concerns, clarify any issues, and document everything on a work order for our expert technicians. You'll not only assist customers but also identify opportunities for upselling services and accessories that can enhance their RV experience. Working Monday through Friday from 8:00 am to 5:00 pm, with rotating Saturdays, you can expect a competitive pay rate ranging from $20 to $23 per hour plus commission. Your day will involve a mix of inspecting RVs, preparing estimates, and maintaining strong customer relations through clear communication and follow-ups. Plus, you’ll have the chance to supervise a dedicated team of technicians, helping to train and guide them to ensure they perform their best. If you have a high school diploma and prior experience in a customer service role, this could be the perfect fit for you. Join us and help customers feel at home on the road while being a vital part of our engaging Alpinhaus community!

Frequently Asked Questions (FAQs) for RV Service Advisor Role at Alpin Haus

What are the responsibilities of an RV Service Advisor at Alpinhaus?

As an RV Service Advisor at Alpinhaus, you will be responsible for listening to customers' descriptions of their RV issues, performing inspections, preparing work orders, and providing clear communication regarding estimates and services. Your role also includes supervising technicians and maintaining customer relationships by ensuring follow-ups and quality service.