AltScore is looking for a proactive and detail-oriented Customer Success Associate to play a key operational role in supporting the success of our CPG clients. This is a field-based position where you will be responsible for providing onboarding to sales representatives, tracking performance metrics, and offering ongoing support to various stakeholders. If you're excited about working closely with teams in the field, tracking KPIs, and supporting day-to-day operations, this role is for you!
In this role, you will work closely with sales representatives, distribution center managers, and country sales managers to ensure they fully understand and are utilizing AltScore's products. You’ll be responsible for tracking and reporting key performance indicators (KPIs) to monitor the success of each sales route and providing the necessary follow-up and support to ensure our clients' goals are met.
Problem Solver: Quick thinker who can resolve operational challenges in the field, while maintaining calm under pressure.
Remote Flexibility: While this role requires significant fieldwork, AltScore supports flexibility where possible.
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