Lead - Program Management (Dispute Management & Billing)

Globally, Amagi works with 800+ content brands, delivering 3800+ channels with deployments in 150+ countries, managing programmatic ad opportunities over 50 billion. Amagi has industry-leading deep technical integration with 150+ Free Ad-supported Streaming TV (FAST) services, making it one the largest tech providers and a first-party ad platform for the FAST industry segment.Amagi has a presence in New York, Los Angeles, London, Paris, Singapore, Seoul and Sydney, with innovation centers in Bangalore, Zagreb, and Lodz, and a global media monitoring center in New Delhi. Amagi is one of the highest valued mediatech companies in the world and its investors include Accel, Norwest Venture Partners, General Atlantic, Premji Invest, Avataar Ventures and Nadathur Holdings.

Today, Amagi is the fastest growing media and entertainment technology company on Earth. Founded in 2008, Amagi is a global leader in cloud-based products and solutions for broadcast and connected TV. Our cloud-based platforms support broadcast-quality, 24-hour linear channel production, channel distribution to Free Ad-Supported Streaming TV platforms, live orchestration for sports and news, OTT server-side ad insertion, and monetization analytics, as well as cost-effective disaster recovery.

Our identity and mission: Amagi, epitomizing the essence of freedom, embarks on an extraordinary mission to establish the world's foremost media technology business rooted in a foundation of goodness. Our commitment to autonomy is paralleled by our shared connection through a compelling purpose, with the Amagi way serving as our guiding light. In our pursuit, we strive to create a harmonious blend of individual freedom and collective purpose, shaping a unique and transformative journey that sets us apart in the realm of media technology.

Job Profile: A dynamic Program Manager to lead Dispute Management and support Billing Operations at Amagi. This role is critical for ensuring the timely resolution of billing disputes and managing month-end close processes. The ideal candidate will possess strong analytical skills, system expertise, and the ability to collaborate effectively with multiple stakeholders.

Key Responsibilities:

Dispute Management (Primary Responsibility):  

• Analyze and resolve billing disputes efficiently by performing thorough Root Cause Analysis (RCA).
• Identify gaps in the billing and dispute resolution process and implement corrective actions.
• Follow up with internal and external stakeholders to ensure timely dispute resolution.
• Maintain and update dispute trackers, providing regular reports on dispute status and resolution timelines.
• Communicate effectively with customers to clarify disputes and provide resolution updates.

Billing Operations (Secondary Responsibility):  

• Support the billing process by ensuring accuracy and compliance with company policies.
• Assist in managing the month-end close activities, ensuring all billing-related tasks are completed on time.
• Collaborate with the finance team to address any billing discrepancies or process improvements. 

Stakeholder Collaboration:  

• Work closely with the sales, finance, and customer service teams to streamline the billing and dispute resolution process.
• Act as a key point of contact for stakeholders, ensuring clear communication and prompt issue resolution.

Reporting and Analysis:  

• Generate regular reports on dispute metrics, billing accuracy, and month-end close performance.
• Provide insights and recommendations to senior management on dispute trends and process enhancements.

 Qualifications:

• Bachelor's degree in any field.
• 5+ years of experience in finance operations, dispute management, or program management.
• Proficiency in Salesforce, NetSuite, and Google Suite.
• Strong analytical skills with a focus on Root Cause Analysis (RCA) and problem-solving.
• Excellent communication and interpersonal skills, with the ability to manage customer communications effectively.
• Demonstrated ability to manage month-end close activities and collaborate with cross-functional teams.
• A growth mindset with the ability to adapt and thrive in a fast-paced environment.