Director of Clinical Impact

About Us:

Ambience is developing the most capable AI systems for healthcare and medicine. As healthcare costs soar to 17.3% of US GDP and a projected shortage of 100,000 physicians within the next decade, the need for AI is critical. Our frontline healthcare workers are overwhelmed, with only 27% of the average clinician's day spent on direct patient care.

Our vision is to equip every healthcare worker with an advanced AI co-pilot. We believe that people, augmented by AI, will enable us to deliver higher quality healthcare at a lower cost, improving the experience for everyone involved.

Headquartered in San Francisco, we have secured $100M in funding from top investors, including Kleiner Perkins, OpenAI Startup Fund, Andreessen Horowitz, Optum Ventures, Human Capital, and Martin Ventures. We collaborate with leading AI experts such as Jeff Dean, Richard Socher, Pieter Abbeel, and AIX Ventures.

Join us in the endeavor of accelerating the path to safe & useful clinical super intelligence by becoming part of our community of problem solvers, technologists, clinicians, and innovators.

Director of Clinical Impact 

The mission of the Director of Clinical Impact is to provide a transformative experience for clinicians to drive monthly active user growth of the Ambience platform. Ambience is growing rapidly and the Clinical Impact organization, made up of Ambience’s Clinical Impact Specialist, Clinician Support, and Clinician Intelligence (Analytics) teams, is responsible for taking care of and improving the lives of clinicians across the country. 

What you’ll accomplish: 

• Own the achievement of monthly active user goals 

• Lead, develop, and grow the Clinical Impact Specialist, Support, and Intelligence (Analytics) teams 

• Lead and manage Manager level leaders over the teams that make up Clinical Impact to achieve business goals 

• Build on the foundation to design a transformative onboarding experience for clinicians to drive adoption of the Ambience platform at enterprise scale (10s to 100s of thousands of clinician users)

• Build on the foundation to design a world-class 24/7 Clinician Support experience for enterprise scale (10s to 100s of thousands of clinician users)

• Maintain a culture of operational excellence to achieve team goals, and improve the quality and efficiency of Clinical Impact operations

• Drive cross functional alignment with Product, Engineering, Delivery, Success, Sales, and Marketing to rapidly improve user operations and share learnings from the front lines 
  

What we look for: 

• Growth Startup Operational Leadership: 10+ years of experience of building, leading, and mentoring operational teams in a hypergrowth environment to achieve ambitious goals. Ability to hire, grow and retain A-Players. 

• Incredible Problem Solver: Ability to operate at all levels of the Clinical Impact org, willing to dive into the details to solve problems and drive team success

• Strong Relationship Builder: Able to build strong relationships with clinicians and customer stakeholders to unlock strategies to drive monthly active user growth

• Obsession for Customer Experience: Empathy and innovation focused on building the best possible experience for our clinician users

• Enterprise Implementation Expertise: Direct experience successfully implementing software products in an enterprise environment

• Analytical Leadership: Data and results driven mindset, demonstrated history of experimenting and measuring outcomes to drive ongoing improvements 

• Startup Mindset and Operating in Ambiguity: History of excellence, resourcefulness and composure operating in ambiguous, hypergrowth environments startup environments

Pay Transparency

The base compensation for this role is approximately $185,000–$215,000 per year, excluding equity or bonus targets. We’ve intentionally allocated a wider range so that candidates have more flexibility to choose the desired cash/equity split that works for them. Philosophically, we lean towards generous equity grants so that our team truly gets to share in the impact they create.

Are you outside of the range? We encourage you to still apply: we take an individualized approach to ensure that compensation accounts for all of the life factors that matter for each candidate.

Being at Ambience: 

• An opportunity to work with cutting edge AI technology, on a product that dramatically improves the quality of life for healthcare providers and the quality of care they can provide to their patients

• Dedicated budget for personal development, including access to world class mentors, advisors, and an in-house executive coach

• Work alongside a world-class, diverse team that is deeply mission aligned

• Ownership over your success and the ability to significantly impact the growth of our company

• Competitive salary and equity compensation with benefits including health, dental, and vision coverage, paid maternity/paternity leave, quarterly retreats, unlimited PTO, and a 401(k) plan

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