Senior Coordinator, Navigation Training and Credentialing - Remote

At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the diversity of our people, the better we can serve our communities.The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.As part of the Patient Support Pillar, the Senior Coordinator will provide program support services for the American Cancer Society Leadership in Oncology Navigation (ACS LION) training and credentialing program, a critical component of ACS’ patient navigation strategy. With over 1.9M people diagnosed with cancer annually, The ACS LION program is a standardized training and credentialing program that helps navigators deliver this essential support to individuals, caregivers, and families experiencing cancer. The program meets the Centers for Medicare & Medicaid Services (CMS) training requirements for "Principal Illness Navigation" reimbursement and is aligned with the Oncology Navigation Standards of Professional Practice.The Patient Navigation Senior Coordinator role offers an exciting opportunity to support the day-to-day operations and initiatives of the ACS LION training and credentialing programs. The ACS LION program is a national, high-profile initiative and as such the ideal candidate for this role will be solution oriented and have excellent organizational skills. Strength in communication and customer service skills is required.This position will participate as an integrated member of the patient support navigation team and may contribute to other navigation activities as part of ACS’ comprehensive strategy, serving as a resource to other ACS departments to ensure appropriate integration of activities. The selected individual will represent ACS externally through collaborative initiatives and demonstrate ACS’ health equity principles in all work.Major Responsibilities• Provides day-to-day support to the patient navigation learning and development manager and credentialing director.• Coordinates program logistics, including meetings, webinars, and stakeholder support.• Manages meeting platform accounts, such as Microsoft Teams and Zoom.• Supports the ACS LION team in scheduling meetings with internal and external stakeholders.• Collaborates on agendas and documentation of agenda items as needed.• Ensures program documents are organized on SharePoint.• Supports program organization and project management utilizing tools such as Monday.com• Collaborates on planning, tracking, evaluation, communication, and reporting on program activities.Program Coordination• Collaborates on creating reports to fulfill requests from both internal and external stakeholders.• Assists with monthly communication opportunities, internal and/or external including incorporation of feedback from learner experiences or reimbursement updates.• Provides program product management by ordering materials and supplies to support patient programs. Customizes or prepares related materials.• Co-manages communication through shared program email and constituent follow-up.• Supports external customers with the purchasing and enrollment process as needed on the Instructure Canvas and Catalog platforms.• Tracks program-related data, including enrollments, credentialed learners, and revenue.• Works with internal stakeholders (examples include Marketing and communications, Community Impact teams) on dissemination of the ACS LION program.Business Operations• Annual budget and quarterly forecast• Contract Management• Invoicing/Payment Processing, along with purchase order request management• Track contract renewals and extensions• Manage relationships with vendors and contractors• General operations support as neededResearch support• Research support including review of ACS LION learner surveys, content literature searches, abstract submission, external data collection and management, and communicating with team members on updates related to patient navigation reimbursement and sustainability.Supervisory Support (For Senior Coordinators)• In partnership with leadership, coaches develop a team of program support staff to meet the assigned program portfolio's needs.• Collaborates with leadership on hiring, onboarding/training coaching, monitoring performance, and conducting reviews.FORMAL KNOWLEDGE• Bachelor’s degree typically in education, human resources, or communication preferred, or a combination of education and work experience.• 2-4 years of program support experience with some supervisory experience preferred for senior coordinators.• Knowledge of virtual platforms such as Microsoft Suite, Zoom, Instructure, and Salesforce preferred.SPECIALIZED TRAINING OR KNOWLEDGE• Experience in the learning environment or support of academic projects or program assistance preferred.Competencies/SkillsDemonstrates Regional Support Services Competencies:• Being resilient - Rebounds from setbacks and adversity when facing difficult situations.• Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives.• Communicates effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.• Customer focus - Builds strong customer relationships and delivers customer-centric solutions.• Ensures accountability - Holds self and others accountable to meet commitments.• Instills trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.• Optimizes work processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.• Resourcefulness - Secures and deploys resources effectively and efficiently.Other skills:• Strong collaborative leadership, coaching, and development skills of diverse staff.• Demonstrated issue resolution skills.• Self-driven/self-motivated, able to work with very little direct supervision or direction.• Strong customer service focus.• Excellent written and verbal communication and interpersonal skills.• Strong computer skills; strong word processing, database management, and spreadsheet skills.• Able to work successfully in a diverse team environment.• Ability to respond to changing circumstances and priorities in a focused and timely manner.• Ability to interpret, adapt, and apply guidelines and procedures.• Able to cultivate relationships with a diverse population of learners, health system partnerships, and external stakeholders• Problem solvingSPECIAL MENTAL OR PHYSICAL DEMANDS• Limited travel, including evening and weekend work required.• Ability to lift 30lbs.The starting rate is $21.00 - $26.00 Hourly. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.