Associate - Digital Portfolio Management

New York, New York, United States

Job Description

Work Location Options:Hybrid

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of the Global Merchant & Network Services group (GMNS) the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 countries worldwide. We are driving a strategic, multi-year transformation to modernize our Acquirer solutions to build innovative products, services, and capabilities that will anticipate our merchant and acquiring partner needs.

Acquirer Platform Transformation (APT) is a multi-year initiative investing in the capabilities that drive GMNS strategy and leapfrog the competition in becoming an acquirer of the future. This is a strategic priority for GMNS as it becomes increasingly important that we stay competitive with the rise of intermediaries, can quickly adapt to an ever-changing regulatory environment and are developing strong value-added services that deepen the relationships with our acquiring customers.

Reporting to the Director, Multi-Currency & Acquiring Payment Products and based in New York, the newly created role of Senior Manager, Digital Product Management will focus on the Multi-Currency (MCCY) product, which serves as the international eCommerce growth engine for GMNS. Primary functions will include product strategy, business development, colleague training, marketing support, and project management.

Seeking someone with a passion to drive international business opportunities, while thinking strategically about the future. This is a great opportunity for someone with strategic initiatives experience, who can partner cross-functionally with colleagues from Client Management, Finance, Legal, Compliance, and other merchant teams to develop and execute a product roadmap to accelerate billed business growth in the digital space.

Key Responsibilities: 

The role will focus on achieving the following objectives:

• Driving the strategy to implement transformational changes to streamline the merchant MCCY onboarding and usage experience
• Identifying merchant pain-points and understanding competitive landscape to evolve MCCY product features and capabilities
• Managing and continuously improving processes end-to-end through feedback, metrics, and benchmarking
• Partnering closely with multiple global business partners to deliver a world-class cross-border and/or cross-currency eCommerce solution and articulate the value
• Translating complex business processes into consumable steps for internal customer groups
• Supporting GMS initiatives critical to the success of the MCCY product

Required Skills:

• High-level knowledge and experience of card network operations, merchant acquiring, and/or processing including familiarity of competitive practices
• Exceptional project manager with the ability to build a project plan and manage it through a complex matrix of stakeholders to execution
• Creative thinker willing to challenge the status quo and develop recommendations
• Strong interpersonal and collaboration skills, including the ability to develop relationships with senior leaders and key stakeholders, while appropriately influencing without direct authority
• Proven ability to successfully manage multiple strategic priorities in a fast-paced environment
• Passionate focus on the customer with a demonstrated desire to understand and solve for customer needs and pain points
• Experience in product management, leading cross-functional, global projects involving tech development is a plus
• 4-year college degree required

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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